UNHCR, the UN Refugee Agency• Strengthen global understanding and appreciation of internal communications across the entire organization, while building capacity on it; efforts include formalising processes, creating templates and guidance, and delivering masterclasses.• Establish, coordinate, collaborate and engage with a network of internal communications focal points across regions, divisions and entities; holding monthly meetings, hosting ad-hoc brainstorming and feedback sessions, involving all parties as requires across cut-cutting trends and thematic areas.• Collaborating with content owners, coordinate the global internal communications around corporate priorities such as UNHCR's Transformation and Climate Action efforts, leading on the creation of specific content.• Oversee the internal engagement of key corporate external campaigns and events like the UNHCR Nansen Refugee Award and World Refugee Day.• Research, write, and edit internal articles across an array of formats including – but not limited to – interviews, profiles, and listicles; manage the global internal editorial calendar.• Coordinate, manage, compile and send the fortnightly global internal newsletter, overseeing any required design and packaging updates.• Create engaging and inclusive content/activities to achieve strategic objectives, overseeing their timely production across the different content work streams such as Video and Design.• Create, manage and lead on internal activities and series like the Human in Humanitarian profiles and The Hot Seat.• Support in the amplification of the global internal campaign on emotional health, leading on its key messages and the artistic direction of its visual identity.

Edit audio recorded transcripts, highlight powerful quotes that capture the dreams and testimonies of the interviewees; summarise these into impactful stories to bring insights into the lives of refugees through web stories.

• Coordinating with technical units and key audiences, packaged visual factsheets, leaflets, booklets and posters around the use of the data management platform, SCOPE.• Managed and compiled periodic updates including the weekly overview and monthly report of key data, building on feedback to identify areas of need and clarity.• Wrote articles and produced short videos – published externally – interviewing users and benefactors of SCOPE in Namibia, Zimbabwe and Mozambique.• Launched and oversaw the internal Meet SCOPE-e campaign that included a series of deep-dive brownbags sessions and a dedicated physical and interactive launch event.

• Compiled monthly report coordinating with focal points across the six Regional Bureaus; updated the existing process and design for greater impact and better streamline of processes; launched a shorter, weekly, overview of key stats.• Wrote, edited and published internal articles coordinating with key focal points across Country Offices and thematic areas.• Organized files to enhance knowledge management across the team.

• Wrote, edited and published internal articles; coordinating their translation.• Supported with yearly photography competition amplifying the opportunity globally; coordinating the voting; overseeing the exhibit of the winning designs and designing the calendar with the winning photos.• Supported with the creation of videos; directing, recording and editing.• Drafted key messages and talking points for senior management.• Edited, packaged and proof-read the yearly report.