Giulia Tonoletti Email & Phone Number

Sydney, Nsw, Australia

• Customer service management.• Documentation and quotation preparation, including contract drafting and negotiation.• Overseas Supplier Management: Coordinating communication and transactions with international suppliers for timely delivery and quality control.• Client Relationship Management: Cultivating strong relationships with Australian and NZ clients, providing exceptional service, and addressing inquiries promptly.• Export Logistics Coordination: Managing logistics for… Show more • Customer service management.• Documentation and quotation preparation, including contract drafting and negotiation.• Overseas Supplier Management: Coordinating communication and transactions with international suppliers for timely delivery and quality control.• Client Relationship Management: Cultivating strong relationships with Australian and NZ clients, providing exceptional service, and addressing inquiries promptly.• Export Logistics Coordination: Managing logistics for importing goods from overseas suppliers to Australia and NZ, including shipping and customs clearance.• Compliance and Documentation: Ensuring compliance with export regulations and maintaining accurate records for shipments to Australia and New Zealand.• Efficient processing of payments, invoices, and orders.• Conducting on-site client visits to understand needs and foster relationships.• Strategic acquisition of new customers and portfolio management. Show less

France

• Led groups of guests on active travel trips including biking, hiking, and multisport vacation in Europe, maintaining a 9.97 guest rating while guiding clients • Led groups on luxury active travels throughout Europe with a focus on addressing diversified guests’ preferences • Deliver a service-focused guest experience through excellent leadership and communication skills, a high level of initiative and maturity, and keen problem-solving skills • Manage complex logistics and all… Show more • Led groups of guests on active travel trips including biking, hiking, and multisport vacation in Europe, maintaining a 9.97 guest rating while guiding clients • Led groups on luxury active travels throughout Europe with a focus on addressing diversified guests’ preferences • Deliver a service-focused guest experience through excellent leadership and communication skills, a high level of initiative and maturity, and keen problem-solving skills • Manage complex logistics and all aspects of trips including guiding, guest relations, safely supporting guests en route via vehicle, bicycle, or walking, logistics, food preparation, and adhering to trip budget • Operate with proactive attention to detail, a team-player mindset, an innate understanding of people, and a high level of energy to deal with the rapidly-changing demands of the position • Provide education, translation, logistical coordination, and quality control of the equipment and the trip itinerary • Skills achieved: Guest service skills, problem-solving skills, operations, and logistics, working under pressure, ability to work a flexible schedule, and strong experience in the hospitality industry. Show less

Greater Boston Area

• Sales negotiations and definition of costs and service conditions• Creation, advertising and sale of tour packages• Managing relationships with acquired and potential customers• Tour Leader for Travel Agent groups to Italy• Content creation for the Donna Franca Tours Social Media pages• Personal Assistant• Editor and translator

New York, Us - Dublin, Ie - London, Uk - Malta

• Responsible for large groups during summer holidays abroad• Organized activities and excursions• Planned and booked tour visits• Guided tours• Served as simultaneous or consecutive interpreter

Castenedolo, Lombardy, Italy

• Use of IT tools and management software • Management skills: reception, sorting, storage, and quality control

Brescia, Italy

• Lesson preparation and English lesson implementation • Classroom management and curriculum development for students aged six to adult• Responsible for individual lessons as well as large group seminars

Roncadelle, Lombardy, Italy

• Attracted new customers and answered customers’ questions and needs• Assisted the business development team and help the company reach revenue targets

Brescia Area, Italy

• Verified data points for potential clientele and registered in company internal database • Identified cross-business collaboration opportunities within the global market

Milan Area, Italy

• Content creation, vision, editing and translating (Italian and English) for the US Consulate Public Affairs Social Media page • Proficient with Social Media Application (Facebook, Twitter, Instagram) • Identified important political events and distributed information to American diplomatic community • Served as Personal Assistant for US Consulate employees for event correspondence and translation services • Promoter for Public Affairs diversity and celebration events within… Show more • Content creation, vision, editing and translating (Italian and English) for the US Consulate Public Affairs Social Media page • Proficient with Social Media Application (Facebook, Twitter, Instagram) • Identified important political events and distributed information to American diplomatic community • Served as Personal Assistant for US Consulate employees for event correspondence and translation services • Promoter for Public Affairs diversity and celebration events within US Consulate including directing and editing promotional videos with Final Cut Pro and Vegas • Director of photography for Official US Consulate events Show less

Milan, Italy

• Creator of the 2018 CES commercial and Smart Cities Barcelona Sustainability Week 2016 for the U.S. Consulate.• Advertising of American tourism and various events related to the US within Italy • Lead coordinator for a cinema premiere for US Ambassador • Climate surveys within the Italian market regarding US tourism and travel • Identification/correspondence of US companies interested in investment within Italy • Identification/correspondence of Italian competitors and/or… Show more • Creator of the 2018 CES commercial and Smart Cities Barcelona Sustainability Week 2016 for the U.S. Consulate.• Advertising of American tourism and various events related to the US within Italy • Lead coordinator for a cinema premiere for US Ambassador • Climate surveys within the Italian market regarding US tourism and travel • Identification/correspondence of US companies interested in investment within Italy • Identification/correspondence of Italian competitors and/or partners for US industry • Used database program ITA Salesforce CRM Show less

Brescia, Italy

• Editorial composition for the multimedia sector • Audio and video editing for television news broadcast • Website manager responsible for updates and design

London, Uk / New York (Ny) - Evanston, Chicago (Il), Usa

• Responsible for caregiving for a multi-child household to include education, meal planning, transportation and household manager

Master'S Degree, Political Sciences: Policies For International Cooperation For Development, Graduated With Highest Honor (110/110 Summa Cum Laude)

GPA: 29 out of 30

Bachelor’S Degree, Foreign Languages And Literature: Languages And Techniques For Information And Communication, Graduated With Highest Honor (110/110 Summa Cum Laude)

GPA: 29.5 out of 30

Associate’S Degree, English Composition For Native American Speakers; Theater And Performing Arts, A

GPA: 4.0