Sales Manager in charge of Canada, USA and Middle East markets.I've developed different kind of skills over the years, that can be summarized as per the following items:• CUSTOMER RELATIONSHIP MANAGEMENTMy tasks include the contact with new and existing clients, managing the entire process of the order.I take care of doing all the operations related to the back-office such as: ♦ preparation of samples and pick-up arrangement with couriers (FedEx, DHL, UPS) ♦ creation of offers and order confirmation through the software Danea Easyfatt ♦ creation of orders to forward to the production department ♦ check with the accounting department on the payments status and support to the accounting department for the creation of documents (invoice, credit note etc.) based on the existing agreement with the clients ♦ support to the client and to my accounting department in the management of L/C as payment terms ♦ creation of packing lists ♦ coordination of the material collection with different shipping companies In addition to this, I deal with clients for the management of bids, getting in touch with the different contractors involved in projects.When dealing with resellers and/or agents, I take care of the training about the products.All the relationships with clients are being managed through Sugar CRM.• TECHNICAL EXPERTISEDue to the peculiarity of Lithos Design products, our main clients are architects and interior designers.My job is to deal with these professional figures about all the technical aspects of the product, proposing solutions based on their specific needs.I deal with our internal technical office, explaining the A&D requests and needs, and I act as a point of contact between the technical office and my clients.This role allows me to get knowledge about all the technical aspects of the product and gives me the chance to deal with technical software like Autocad and SketchUp as entry-level.