Giulia Donelli Email & Phone Number

London Area, United Kingdom

Senior Customer Success Manager (December 2023 – Present)Customer Success Manager (November 2021 – December 2023)Achievements: - Achieved 100% logo retention and a 258% net renewal rate year-over-year, underscoring exceptional client satisfaction and relationship management skills.- Currently managing a portfolio with an ARR of $869k - mid-market and.

London, Regno Unito

• Interpreting:o NHS, Councils, Mental Health, Charities (Language Connect and Language Line)o LUX SCIENTIA (consecutive interpreting), final symposium in February 2012 hosted in London and curated by cultural programmer.
• Translation: o Eraclit Venier Spa (Translation of Fire Classification Reports);o Pura Comunicazione: translation of… Show more
• Translation: o Eraclit Venier Spa (Translation of Fire Classification Reports);o Pura Comunicazione: translation of touristic leaflets, websites and events programmes.o Iniziative Venete: translation of the website.

London, United Kingdom

• Responsible for a portfolio of clients within the Learning and Development sector and Regulated services industry (Financial, Legal).Achieved targetsAccount Management & Client Relationship
• Retained clients portfolio by submitting bids and public tenders
• Onboarding process for new clients / renewals (high-level meetings with key stakeholders, price negotiation, training client's stakeholders on use of technology, bespoke adaptation of our technology to meet client's.
• Onboarding process for new clients / renewals (high-level meetings with key stakeholders, price negotiation, training client's stakeholders on use of technology, bespoke adaptation of our technology to meet client's.
• Improved relationships with a selection of key accounts.
• Improved margins for certain key accounts by thinking outside the box and deviating from the standard procedures, to find tailored processes for each client. Working in collaboration with the ops team.Business.

London, United Kingdom

• Language Connect (now THG Fluently). I joined the company in 2013 as a Project Executive, was promotedto Account Manager in April 2014 and promoted again to Lead Account Manager in 2015. In May 2016 Iwas promoted to.
• Led a team of 6, achieving a 40% revenue increase and a 10% margin improvement over threeyears.
• Successfully promoted team members, reorganised procedures, and retained 60% of… Show more Language Connect (now THG Fluently). I joined the company in 2013 as a Project Executive, was promotedto Account Manager in.
• Successfully promoted team members, reorganised procedures, and retained 60% of existingclients.
• Developed and assured 30% of new business to the company by establishing long-term and trustedrelationshipsKey responsibilities include:
• Team management, coaching and mentoring a team of 6 people.

London, Regno Unito

Process interpreting bookings Administrative dutiesInterpreting assignments

Venezia, Italia

Hostess during embarkation and disembarkation operations at the Port of Venice

Community Interpreting And Technical Translation. English, Spanish, French, Advanced School Of Modern Languages For Interpreters And Translators (Sslmit), 109/110

Activities and Societies: Internship Olio Capitale Dissertation title: Cultural - Linguistic Mediation in the hospitals of North Eastern.

Applied Interlinguistic Communication, Advanced School Of Modern Languages For Interpreters And Translators (Sslmit), 103/110

Title of the dissertation: "Classification of fire resistance: translation analysis and glossary (English-Italian)"

Bachelor'S Degree, Language Interpretation And Translation, Erasmus Programme

I was a student at the University of Hull for a semester, as part of the Erasmus Exchange programme.

Maturità Classica (A-Levels In Humanities), Liceo, 84/100.