Post-Graduate Practical Evaluation Internship (TPV) - support services for the elderly and caregivers

I teach English to both children and adults at all proficiency levels, offering both one-on-one and group lessons. I teach at the language school in San Lazzaro as well as in companies and schools at all levels (elementary, middle, and high schools). I prepare children and adults for English proficiency exams (i.e. Cambridge and Trinity exams).

Fixed-term project for a startup in the tourism sector.Reporting to the company's administrator, I oversaw the launch of new management software for travel agencies, encompassing both marketing aspects (branding, competitive analysis, business case, and communication plan) and sales components (sales funnel, script development, and training for external call centers, among other responsibilities).

Additional role, to support an international project of migration to a new, state of the art IT landscape. The project is run with a SAFe methodology.- Supporting Product Owners, Product Managers and Project Managers to make sure Partners' needs are taken into account; - Designing, together with other business experts, anti-fraud measures, and making sure they get a high priority;- Training Partnership Managers and other relevant stakeholders, to make sure they are ready for migration.

Leading a team of highly skilled professionals, focusing on:1) Business Intelligence;2) Sales channels;3) Implementations and integrations;4) Strategic Projects.

- Identifying ideas (esp. to save costs, reduce risks, or new revenue streams);- Assessing technical feasibility, potential risk and compliance issues, overall suitability;- Defining the scope of projects in collaboration with management and/or key functions;- Executing projects and keeping stakeholders informed;- Monitoring projects and evaluating outcomes.This role involves:- Managing a team of project managers- Coordinating cross-functional teams- Strategic Planning- Efficiency measures / operations management

- Developing customer service policies & procedures, to ensure consistent customer service and satisfaction - Managing the Customer Service and Sales Support department: recruiting, managing, developing, and motivating the teams, setting goal agreements with employees, completing performance appraisals on an annual basis- Gathering and providing customers´ feedback to promote/facilitate service and product improvements- Liaising with sales teams to ensure quick and efficient implementation of new customers, and assistance on technical product related matters- Liasing with the marketing department, to ensure a joint approach in communicating to customers- Identifying market needs, and sharing them within the company to develop new business solutions- Ensuring compliant implementation of new products/services in the Italian market- Coordinating facility management activities and projects

Main tasks:Process mapping;Process streamlining and optimization;Risk identification and assessment;Implementation of control measures.

Main tasks:Responding to customer inquiries;Handling and resolving complaints;Providing technical solutions;Liaising with travel agencies, to ensure good data quality;Developing long-term relationships with key customers;Processing contracts;Managing international sales leads (inbound and outbound);Providing detailed answers to product and process questions from sales.