Manage and track website production for each client. Communicate with clients as well as contracted developers. Track contracted developers hours and administer payroll. Manage day to day office details, greet clients, and track inventory. Represent MerchantSide Marketing in community networking events. Develop and update client websites.

• Managing group rooms and event space reservations for the Corporate market• Manage the Business Travel market for individual corporate travelers • Generate and foster relationships with customers • Master utilization of several computer applications: • ISAC • Cvent • Hotelligence • Lanyon • Hotel Planner • Star Reports • Networking success within several organizations• Leader in the department spearheading several initiatives: • Business Development Tool Champion • SPG Business Champion • WIG Campaign Champion• Sheraton Blitz Grand Prize Winner, most calls, most appointments, most revenue 2017 Q3• Increase room night production by 78% year over year 2017 Q1 & Q2• 2016 Q1 Manager of the Quarter award recipient• Closed the largest single piece of group business in hotel history• Exceeded January 2016 Sales Goal by 103%• Exceeded 2015 Annual Goal by 119%• Exceeded Quarter Four 2015 Sales Goal by 225%• Exceeded December 2015 Sales Goal by 457%• Exceeded October 2015 Sales Goal by 135%• Exceeded September 2015 Sales Goal by 101%• Exceeded May 2015 Sales Goal by 122%• Exceeded Quarter One 2015 Sales Goal by 101%• Exceeded March 2015 Sales Goal by 212%• Exceeded December 2014 Sales Goal by 270%

• Managing all group rooms and event space reservations • Develop sales kit and vendor partnerships• Board member with Lakeland Hotel Motel Association• Board member with Polk County Lodging and Attractions Association• Networking face of the hotel• Manage event staff• Update print adds

Assist guests with Social room needs. Block discount rates focusing on the social, military, education, religious, and fraternal markets. Love working with sports teams, wedding blocks, and government groups.• Exceeded Quarter One 2011 sales goal by 240%• Exceeded Quarter Two 2011 sales goal by 110%• Exceeded Quarter One 2012 sales goal by 111%• As of last last day of work, business on the books represented 130% ahead of Quarter Two 2012 sales goalCreate and manage social networking sites for the property. http://pinterest.com/dtbhmundelein/ https://www.facebook.com/LibertyvilleHotel/

Assist sales personnel in expediting orders from nation wide dealers as well as international forklift truck orders. Propose new/clearer procedures for new hires. Create new sales materials to aid personnel in sales. Contact dealers nation wide regarding directions to process purchased units.

Royal Oak is a family run farm that is open to the public August – November. They focus on Agricultural Tourism from a Christian stand point. While I was employed during the busy season this year I worked in several areas such as, cashier in the gift shop, display organizer, prep work for weekly farmers markets, as well as assisting in the bakery. I relied on my strong sense of customer service to succeed in a working environment that was new to me.

Group Sales Manager for several markets: Association, Sports, SMERF, Government, and Water Park Group Sales Manager with a proven sales record.• Exceeded 108% of 2008 Annual sales goal • Exceeded 158% of Quarter One 2009 sales goal Work with management in development of water resort group sales position and created pricing strategies and marketing to stay competitive with competition. Aggressively attacked new markets to generate sales leads and book new business. Wrote contracts and finalized event details.

Hotel Operations and Sales Management experience in•Front Desk Guest Service Representative- the “face” of the property. Facilitate guest issues, problem solver, autonomous worker, information hub•Primary Reservation Agent- responsible for 100% of on property reservations, accountable for up-sell amenities and room options.•Sales Coordinator- supported three sales managers with contract production and securing client relationships•Marketing Coordinator- developed in house and externally published marketing and advertising materials (print, email, and radio)

While attending College in Mississippi and living in Illinois during school breaks I held several temporary positions. Each profession was vastly different with one common theme weaving them together, customer service.•McHenry County CollegeCareer Service Center Office AssistantCrystal Lake, Illinois•WTTW Network ChicagoOffice AssistantChicago, Illinois•City of HuntleySpecial Census EnumeratorHuntley, Illinois•Lake in the Hills Park DistrictIndian Trails Beach Gate Guard/Swim InstructorLake in the Hills, Illinois•York InternationalOffice AssistantHattiesburg, Mississippi •Trussell TaxCustomer Service RepresentativeHattiesburg, Mississippi•University of Southern Mississippi LibraryCirculation ClerkHattiesburg, Mississippi

• Proof orders for accuracy • Update filing system• Distribute reports to/from sales floor

• Singular employee in store• Cashier• Manage store displays • Express knowledge about products in store • Role play in Western fashion • Worked in many store locations; • Toy Shop, • Western Shop, • Rock Shop, • Fudge Shop, • Indian Trading Post, • Ice Cream Parlor, and • Front Gift Shop.