Giuliano Caracciolo Email and Phone Number
Giuliano Caracciolo personal email
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As the Senior Director of Delivery Operations at Plusgrade, I lead a dynamic team of nearly 50 professionals across Project Management and Product Delivery, driving significant growth and innovation. I specialize in optimizing operations and delivering solutions that enhance client satisfaction and revenue generation.Currently, I oversee a Project Management Office of 12 and a Product Delivery team of 35, delivering a suite of products for companies on six continents. My leadership has directly contributed to generating nearly a billion dollars in annual revenue for our global partners. Through strategic initiatives, our collective team helped drive operational efficiency by 30%, increasing client satisfaction scores by 25%.I am passionate about leveraging technology and strategic partnerships to solve business challenges. I continuously explore new opportunities to drive growth and innovation within tech-driven environments. My focus is on creating sustainable solutions that deliver long-term value to clients and stakeholders.Key Skills: - Strategic Leadership & Team Management - Project Management & Product Delivery - Business Development & Revenue Growth - Process Optimization & Efficiency Improvement
Plusgrade
View- Website:
- plusgrade.com
- Employees:
- 842
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Senior Director, Operational ExcellencePlusgradeOakville, On, Ca
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Senior Director, Delivery OperationsPlusgrade Feb 2024 - PresentMontreal, Quebec, CaAs the Senior Director of Delivery Operations at Plusgrade, I lead a dynamic team of nearly 50 professionals, including project managers, product specialists, technical sales, and API specialists, across two key functions. We implement our suite of products for companies on six continents, driving significant impact and growth.Key Achievements: - Managed the adoption of the next iteration of our global platform that aims to reduce product delivery efforts by 50% - Launched a unified dashboard across teams with an emphasis on leading performance indicators. - Rolled out operational excellence initiatives on new client onboarding, which is expected to reduce time-to-delivery by 10%Responsibilities: - Oversee and lead a team of nearly 50 professionals, including project managers, product specialists, technical sales, and API specialists. - Ensure successful product implementation and delivery across global markets. - Cultivate strategic partnerships and manage stakeholder relationships to support business growth.
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Director, PmoPlusgrade Dec 2021 - Jan 2024Montreal, Quebec, CaI established an enterprise-level Project Management Office (PMO) from scratch, serving as an accelerator in achieving company-wide objectives. My leadership and expertise in integrating new technology solutions led my teams to create more efficient ecosystems, including platform migrations, partner integrations, and loyalty commerce solutions.Key Achievements - Optimized the way projects are managed across the company, resulting faster delivery at 30% uplift in annualized revenue. - Designed and implemented a PMO structure that effectively supports the company’s expanding demands. - Developed a single source of truth for program-level data, ensuring transparency and enabling regular pulse checks. - Launched an enterprise-level education centre, achieving an 80% engagement rate and adoption by 30% of the company.Responsibilities - Lead a team of project managers and technical sales staff. - Shaped PMO strategy across multiple time horizons. - Oversaw capacity planning, forecasting, and prioritization efforts. - Fostered a culture of continuous improvement and developed best practices in project management.
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Co-Founder & AdvisorColossal Cookie Company Mar 2019 - PresentToronto, Ontario, CaSince its founding in 2019, I helped transform this digitally-enabled direct-to-consumer (DTC) gifting brand into North America's most luxurious cookie manufacturer and delivery service.Key Achievements: - Achieved exponential growth, acquiring over 10,000 loyal customers across North America. - Expanded omni-channel presence through digital partnerships and strategic pop-up locations, resulting in a three-fold increase in revenue year-over-year. - Set new standards for the luxury cookie market with innovative product offerings and exceptional customer experiences.Responsibilities: - Lead strategic planning and execution to drive business growth and market expansion. - Cultivated partnerships and collaborations to enhance brand visibility and reach. - Oversaw operations and ensured the delivery of high-quality products and services. -
Head Of Operations, AmpliRbcx Jul 2018 - Jun 2020Toronto, CaAs the Head of Operations at RBC Ventures, I played a critical role in building and scaling the operations department for Canada's newest and fastest-growing cash back app, Ampli, with over 350,000 members.Key Achievements: - Built the operations function from the ground up by recruiting and hiring key staff, developing new processes, and implementing metrics for success.- Launched automated support systems that enabled us to efficiently serve 350,000 active members with a lean customer support team of just three. - Led a team of risk managers that maintained fraudulent transactions under 1%, achieving one of the lowest fraud rates in the Canadian fintech domain.Responsibilities: - Built and led a high-performing team, overseeing Customer Care, Delivery, Risk Management, and Back Office operations at scale. - Drove continuous improvement and operational efficiency across all areas of the business. - Developed and executed strategies for scaling the business through strategic planning and automation. -
Senior Manager, Loyalty Commerce SolutionsPoints Jul 2017 - Jun 2018Toronto, Ontario, CaAs Senior Manager of Loyalty Commerce Solutions at Points, a global leader in loyalty eCommerce and technology solutions, I led two professional services teams for the company's largest program. Promoted by the Vice President of Business Operations, I successfully chaired the biggest program for a new client, resulting in an $18 million increase in year-over-year revenue. Additionally, I transformed a single-skilled team into a dynamic team with full-stack capabilities and implemented an agile-based approach that reduced project delivery time by 27% without increasing headcount. -
Manager, Program DeliveryPoints Jul 2015 - Jun 2017Toronto, Ontario, CaAs the Manager of Program Delivery, I had the privilege of reporting directly to the Vice President of Business Operations. My main responsibility was to lead a team that would deliver our flagship e-commerce product (SaaS) with stability and efficiency.During my tenure, I achieved several notable accomplishments. One of my biggest successes was leading a dedicated team that migrated our entire client base of 30 partners to the newest version of our platform, which touched 18 countries. The program was completed an impressive 6 months ahead of schedule, exceeding our clients' expectations.In addition, I managed a high-performing team that launched 36 projects in 2016, representing a 33% increase from the previous year. Through my leadership, we were able to maintain quality and ensure timely delivery, while exceeding customer satisfaction goals.
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Senior Project ManagerIndependant Consultant (Self Employed) Feb 2015 - Jul 2015 -
Project ManagerIndependant Consultant (Self Employed) Jun 2014 - Feb 2015
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Project ManagerKlick Health 2012 - 2014Toronto, Ontario, Ca -
Project ManagerTc Media 2010 - 2012Montréal, Québec, Ca -
Project Management AssistantStantec 2008 - 2010Edmonton, Alberta, Ca
Giuliano Caracciolo Skills
Giuliano Caracciolo Education Details
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Ivey Business School At Western UniversityDesign Thinking -
George Brown CollegeBusiness Administration And Management
Frequently Asked Questions about Giuliano Caracciolo
What company does Giuliano Caracciolo work for?
Giuliano Caracciolo works for Plusgrade
What is Giuliano Caracciolo's role at the current company?
Giuliano Caracciolo's current role is Senior Director, Operational Excellence.
What is Giuliano Caracciolo's email address?
Giuliano Caracciolo's email address is gi****@****ail.com
What schools did Giuliano Caracciolo attend?
Giuliano Caracciolo attended Ivey Business School At Western University, George Brown College.
What skills is Giuliano Caracciolo known for?
Giuliano Caracciolo has skills like Project Management, Project Planning, Digital Marketing, Email Marketing, Crm, Process Improvement, Project Coordination, Web Project Management, Management, Project Execution, Ms Project, Resource Management.
Who are Giuliano Caracciolo's colleagues?
Giuliano Caracciolo's colleagues are Shashwat Yadav, Cici Wang, Pierre Hans Corcoran, Sébastien Santerre, Chris Soltau, Sarah Dziedzic, Daniel Buchanan.
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