Giulliana Silva Email & Phone Number

Chill has been my entryway back into the corporate world, where I will be working with confidential material and data protection once more. Returning to my area of expertise, customer service, and engaging with clients on a daily basis.Respond to consumer phone, email, or chat concerns regarding plans, claims, coverage, and premiums. guiding current and prospective clients about insurance goods and services.Assistance in updating policies, including renewals, amendments to coverage, or cancellations and supplying billing and payment information to support clients in comprehending the particular needs of their accounts.Assist clients with documents and provide guidance throughout the claims process, from registration to resolution.Respond to consumer complaints promptly and professionally, elevating unresolved concerns to senior management as needed.Verify that all communications with customers adhere to the rules set forth by the business and the law.Create enduring connections with clients to guarantee their pleasure and allegiance.

Dublin, Ireland

I started at Dunne´s Store as a Barista and Deli Assistant. Due to my excellent communication and customer support skills, I was eventually promoted to Sales Assistant. At Dunne´s, we all multitask and learn different skills to support various departments. • Help customers face-to-face and ensure the organisation and availability of products at Dunne´s Store, ensuring a great customer experience and satisfaction.• Supported Dunne’s Deli’s Kitchen, preparing food and ensuring the report of all quantities on their internal system, as we supply seventeen stores. • Followed Dunne’s guidelines and food preparation standards, delivering daily targets consistently on time.

São Paulo E Região, Brasil

Working with DHL, I developed critical skills like multitasking, negotiation, conflict resolution, analytical skills, active listening, and more. Initially, I dealt with different customers via phone, email, and web cases. Due to my diligence and excellent customer satisfaction scores, I was promoted to Senior Customer Service Agent and assigned to a smaller enterprise book of business. • Supported a high volume of calls, emails and web-cases before being promoted to Senior CSA.• Tracked orders, constantly updating customers on their status clearance and delivery times. Acted fast to provide the relevant documentation (invoices, reports, etc.) to the Brazilian authorities to clear orders and ensure they were processed and customs cleared rapidly. • Analyzed invoices and verified that the correct EORI and TARIF codes were applied and that products had been well identified. Ensured all the required documentation was in place according to the different countries’ requirements. • Provided customers with an agile and courteous service, ensuring excellent customer satisfaction and experience.

São Paulo E Região, Brasil

Given my extraordinary work at Accenture, I was promoted to Secretary. I now work on-site with Santander Bank, supporting their C-level executives and VIP guests. • Responsible for supporting VIP guests on-site, ensuring their requests were fulfilled, and liaising with their secretaries to ensure a great experience.• Dealt with the bank's C-Level executives, managing daily meetings and coordinating with stakeholders.• Supported the bank secretaries when needed, covering their lunch times and sick absences.

São Paulo, Brazil

I started working with Cushman as a receptionist on-site with Accenture. I welcomed guests and employees from their offices and provided them with everything needed on-site. I was also responsible for scheduling the meeting room and liaising with catering services and other stakeholders. Given my attention to detail and agility, I was soon transferred to support the Internal Events team.• Supported internal Accenture events, dealing with all employee levels, anticipating their needs and going beyond their expectations and needs, ensuring a great workplace environment.

São Paulo, Brazil

Working with sensitive and classified information, I analysed patient data and performed data input tasks.• Performed medical reports triage and inserted report data in their CRM system, always following GDPR standards• Analysed medical reports and extracted insights, summarising the information for doctors and other stakeholders.

Ba (Hons) In Marketing, Marketing

Activities and Societies: •Modules: Information Systems in Business, Global Organisations & HRM, Learning to Learn, Introduction.

Bachelor'S Degree In Marketing Management

General English