Maximizing store productivity and profitability through teambuilding and staff development, goal attainment, and by ensuring compliance with all Toni Pons standards.- Demonstrated empowerment to solve customer problems and meet customers’ needs.- Inspire team to meet and exceed performance standards.- Reporting performance metrics and KPIs to improve the store results.- Communicates effectively with supervisors and corporate partners.- Effective time management skills.- Visual Merchandising.- Knowledge of, and ability to use Microsoft Excel, Word, Outlook.

- Customer service, personal advising, keeping the shop and displays clean and tidy, changing displays, answering the phone, visual merchandising and replenishment, cashing up procedures. - Helped customers made purchasing decisions by offering suggestions. Shows great initiative with an emphasis on customer satisfaction.

- Working in team to provide products, wardrobe, props, set materials for fashion shoot.- Collaborating with hair and make-up stylists to style models.- Using brands’ and clients’ guidelines and requests to create concepts for photoshoots.- Managing and assisting in 30+ photo shoots, campaigns, editorials, advertisement, still-life photography.- Collaborating with magazines to shoot cover photos and editorials with celebrities.

- Answering daily calls from customers in a high- volume call center regarding service and delivery, product order progress, informations about products, issues regarding payment methods, cancellations and returns management.- Communicating with customers through different channels such as inbound calls, e-mails, Whatsapp on a daily basis.- Taking care of customers’ issues and complaints to maximize the satisfaction.- Supporting back office tasks on special shipments by suppliers and managing delivery issues.- Actively collaborating with other departments to take care of clients’ inquiries and complaints: curriers, sales, finance, warehouse and others.- Working with different softwares and google drive, managing about 10 platforms at the same time.- I achieved high call and tickets quality scores each week, based on each customer’s level of satisfaction after they received a solution.

- Customer service, personal advising, keeping the shop and displays clean and tidy, changing displays, answering the phone, visual merchandising and replenishment, cashing up procedures. - Helped customers made purchasing decisions by offering suggestions. Shows great initiative with an emphasis on customer satisfaction.

Collaborate with a magazine for cover photoshoots and editorials with celebrities.

Collaborate with a magazine for cover photoshoots and editorials with celebrities.

-Customer service, sales, exchanges, and refunds management on a daily basis. Running the fitting room, replenishing merchandise stock. Managing the arrival of new merchandise every week with labels, alarms and hanging it. - Following companies’ guidelines on retail and security procedures.- Highly motivated and driven to achieve goals and targets.

- Promoting and selling products using solid arguments to existing and potential customers.- Establishing, developing and maintaining positive business and customer relationships.- Managing customers’ issues and complaints to maximize satisfaction.- Aswering clients’ questions about products, prices, and availability.- Shipping management.

- Customer service and personal advising. Running the fitting room, taking care of the store and windows’ visual merchandising, managing the stockroom, cash handling including opening and closing.- Handling customer inquiries face-to-face and on the phone.- Building great relationships with customers, colleagues, and suppliers.- I work well under pressure; especially during the holidays when the stores are the busiest.