- Plan, execute, and manage customer technical requests- Collaborate with clients to determine product or service requirements- Develop project plans to meet client goals and objectives- Build relationships with clients to ensure brand and project success- Provide regular updates, respond to inquiries, and address any client concerns in a timely manner- Oversee the development of new client relationships- Ensure client satisfaction and retention

▪ Promptly following up on service requests and providing customer feedback▪ Using various strategies and tools to provide effective solutions to customers' concerns▪ Monitoring equipment and ORC plant performance and developing preventative maintenance measures▪ Delivering demonstrations to ensure that customers are educated on safe and effective equipment use▪ Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively

▪ Definition of testing strategy and coordination of the test execution (medical devices, personal protective equipment, optical measuring devices)▪ Sensors implementation and calibration▪ Collection of the test results and prepare test reports for product teams and leadership▪ Support in identifying solutions, suggesting fixes and improvements

- Project management in various national and international industrial research projects- Design and development of impact test rigs including measurement technology- Robust design, execution and evaluation of experiments (impact test specialist)- Test simulation and data validation based on empirical studies- Analysis of test data (DIAdem /MATLAB), reviewing results against expectations and predictions

- Design of innovative polymer-based foam structures to increase passive safety through optimized energy absorption- Establishing new guidelines to improve the passive safety of protective devices for sports equipment and surfaces- Implementation, carrying out and analysis of experimental tests- Organization and moderation of meetings between international research partners

- Design, construction and optimization of a test bed in compliance with UNI EN 913 / ASTM F1292 standards- Development of numerical models to characterise the energy absorption of polymer-based foams

- Design and development of a test bed for the vibration analysis in gearwheel- Tribological investigation of friction reduction under different lubrication regimes