Giuseppe Cerea Email & Phone Number

Vimodrone, Lombardy, Italy

Milan, Lombardy, Italy

• TECHNICAL LEADER Ensures the correct completion of all operational activitiesSPOC for emergency situations I act promptly and align the Service Manager and the customer's reference- Manage governance customer's install.
• First level of Escalation to Customers and OEMs
• Technical Focal Point to Customer's Technical Managers
• Complex Incident-Change-Problem management support
• In-depth knowledge of SAN and Backup;
• Technologies and best practices of integration between host and storage devices;

Milan Area, Italy

• TEAM LEADER (TL)- MANAGE GOVERNANCE OF STORAGE & SAN PRODUCTS TOWER
• First level of Escalation to Customers and OEMs
• Technical Focal Point to Customer's Technical Managers
• Complex Incident-Change-Problem management support
• In-depth knowledge of SAN and Backup;
• Technologies and best practices of integration between host and storage devices;

Post sales support engineer.European 3rd level support for SAN-Connectivity and Highend Storage product My current role involves trouble shooting complex system issues focusing on connectivity Storage Area Network /TAN, configuration, performance and storage array I was working on a daily basis on several solution scenarios, including Oracle VM Server.

A Customer focused analytical troubleshooter.I have many years experience in customer support roles, working both face-to-face/onsite and remote via the telephone.Consultant1 Technical Support Engineer on Systems and Storage arrays, on Hardware and Software products from Sun Microsystems and OEM (Symantec, Hitachi Data System, Cisco, Brocade, Infiniband.

Milan Area, Italy

Technical Support Engineer on Systems and Storage arrays, on Hardware and Software products from Sun Microsystems and OEM (Symantec, Hitachi Data System, Cisco, Brocade, Infiniband, Qlogic)I assumed Specialist role for Storage technologies, mainly focused on High-End Sun Storage Array deployment and maintenance, data management and protection.I Performed.

Milan Area, Italy

• Laboratory Technician, Cards Repair, and Field Engineer
• Dedicated Field Engineer On backend systems at Italian airports
• Field Engineer for all HW high end products (E10000 / Sun Fire 15k / 25k enterprise servers)mainly all HW storage products
• I have been working onsite as a specialist technician, in this role I was engaged inInstallation and maintenance of servers and storage arrays at customer data centers.System Configuration of Sun Microsystems High-End.
• I have gained extensive knowledge of technical repair and management processesAnd / or creating complex projects with a focus on Sun Solaris systems.
• In the same company I previously had the same position as Field Engineer for onsite installation and onsite service support on airport systems, backend systems dedicated to ticketing, reservations, boarding.