Giuseppe Cerea Email & Phone Number

Milan, It

Vimodrone, Lombardy, Italy

Milan, Lombardy, Italy

TECHNICAL LEADER Ensures the correct completion of all operational activitiesSPOC for emergency situations I act promptly and align the Service Manager and the customer's reference- Manage governance customer's install base and services • First level of Escalation to Customers and OEMs• Technical Focal Point to Customer's Technical Managers• Complex Incident-Change-Problem management support• In-depth knowledge of SAN and Backup;• Technologies and best practices of integration between host and storage devices;• Technologies and best practices of integration in VMware Vcenter Solution

Milan Area, Italy

TEAM LEADER (TL)- MANAGE GOVERNANCE OF STORAGE & SAN PRODUCTS TOWER• First level of Escalation to Customers and OEMs• Technical Focal Point to Customer's Technical Managers• Complex Incident-Change-Problem management support• In-depth knowledge of SAN and Backup;• Technologies and best practices of integration between host and storage devices;• Technologies and best practices of integration in VMware Vcenter Solution• SCSI and FCS - LUN and association with File System;• Zoning and LUN Masking;• Disaster Recovery and high reliability features of storage;• Remote Mirroring and Synchronous-Asynchronous updating;• Backup orchestration;• Data loss prevention;• Data retention and deduplication;• Xclarity IBM knowledge and IBM XIV management storage;• IBM San Volume Controller (SVC)• DELL Unity Storage • Netapp Storage • 3PAR Storage • Networker Backup • Data Protector Backup

Post sales support engineer.European 3rd level support for SAN-Connectivity and Highend Storage product My current role involves trouble shooting complex system issues focusing on connectivity Storage Area Network /TAN , configuration, performance and storage array I was working on a daily basis on several solution scenarios, including Oracle VM Server (Logical domains technology), HW virtualization, SPARC SuperCluster, Mx-Tx-S7 Series Platforms, Exalogic, Exadata, Enterprise Class and Legacy Servers, Oracle Linux.Investigating Solaris OS, HBA driver (qlc,emulex,mpt) as well storage drivers such as sd/ssd/fp/fcp/scsi_vhci - Configuration issue - Performance issue - Provide technical support to Oracle worldwide customers- Strong relational skills: listening, contact- Knowledge development- Good communication and documentation skills- Manage customer satisfaction in multicultural environment- Mentoring engineerSkillset:- Solaris OS- Extensive knowledge of server and Storage Area Network- Oracle Virtual Machine / Logical Domain (SPARC / X86)- Analytic troubleshooting skills- Problem solving- Experienced working across functional and multi-cultural teams

A Customer focused analytical troubleshooter.I have many years experience in customer support roles, working both face-to-face/onsite and remote via the telephone.Consultant1 Technical Support Engineer on Systems and Storage arrays , on Hardware and Software products from Sun Microsystems and OEM (Symantec, Hitachi Data System, Cisco, Brocade, Infiniband, Qlogic)Working at sun's italian solution centre as a Mission Critical EngineerProvide 7x24 storage and system specialist support on all Sun Microsystems and 3rd parts hardware and software products.Collaborate with service account managers for improving customer loyalty and satisfactionAll HW high end products (E10000 / Sun Fire 15k / 25k enterprise servers)mainly all HW storage products (former Netapp storages rebranded by Sun)and the sw used to manage them (Symantec Volume Manager / Solaris Volume Manager)

Milan Area, Italy

Technical Support Engineer on Systems and Storage arrays , on Hardware and Software products from Sun Microsystems and OEM (Symantec, Hitachi Data System, Cisco, Brocade, Infiniband, Qlogic)I assumed Specialist role for Storage technologies, mainly focused on High-End Sun Storage Array deployment and maintenance, data management and protection.I Performed SAN and TAN configuration and support, including both Sun and 3rd-party (HDS and LSI disk arrays, Symantec and Veritas SW) storage systems and backup solutions.Skills developed: NAS storage (ZFS appliance), STK Tape Libraries , Brocade SAN switches, Sun Cluster.3rd-party Data Management software: Veritas storage foundations, NetBackup and Legato Networker.

Milan Area, Italy

▪ Laboratory Technician, Cards Repair, and Field Engineer▪ Dedicated Field Engineer On backend systems at Italian airports▪ Field Engineer for all HW high end products (E10000 / Sun Fire 15k / 25k enterprise servers)mainly all HW storage products▪ I have been working onsite as a specialist technician, in this role I was engaged inInstallation and maintenance of servers and storage arrays at customer data centers.System Configuration of Sun Microsystems High-End Servers, Storagetek array and HDS Storage arrayInstallation and configuration of Management SWSuch as (Veritas Volume Manager, Solaris Volume Manager)▪ I have gained extensive knowledge of technical repair and management processesAnd / or creating complex projects with a focus on Sun Solaris systems.▪ In the same company I previously had the same position as Field Engineer for onsite installation and onsite service support on airport systems, backend systems dedicated to ticketing, reservations, boarding passes.Support provided with coverage at major airports in the North and Central Italy with availability 24x7.I have also been in charge of the SEA Milano airport, with activities of assistance and repair.