As ICT Operation Manager, I am responsible for the day-to-day management of the organization's IT operations, ensuring the efficiency of the technology infrastructure and cybersecurity. I supervise technical teams, solving complex problems and managing networks, servers and hardware/software resources. I coordinate the implementation of new technologies, plan updates and monitor data security to prevent breaches or threats.I also manage relationships with suppliers, optimizing IT costs by 15%, and develop business continuity plans to ensure that the organization remains operational even in the event of technical failures or disasters. Thanks to my management, downtime has been reduced by 25%, improving the overall productivity of the team.I am oriented to continuous learning and am currently preparing for the CISSP certification, in addition to actively participating in courses and communities related to cybersecurity.