Contabilita’ generale e bilancio d’esercizio, Gestione finanziaria, Gestione e amministrazione del personale, Controllo di gestione e budget, Analisi degli scostamenti e il reporting, Fiscalita’ d’impresa, Piano e strumenti di marketing, Marketing strategico e operativo

La spesa pubblica; Le entrate pubbliche; Il bliancio dello Stato; Il sistema tributario Italiano; Le imposte; Contabilità pubblica in Italia.

 Looked after the operational, and managerial duties, and functions. Supervised the work of other staff members, and organized the stocks, and other important equipment. Assisted the expert team members, and managers to recruit new employees for enhancing the local fast food business. Looked after the company policies, and procedures, and ensured high standards of customer service. Supervised the cooking zone, maintained the hygiene of the restaurant for health and safety regulations. Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Experienced in developing strategic partnership, good leadership and motivational skills. Developed strategies to reduce expense and communicated results to Senior Management. Prepared monthly and quarterly cash/chip requirements forecast and performed budget variance analysis. Supervised a staff of approximately 25-30 employees, proven experience leading a team to meet individual and team customer satisfaction goals. Assist customer complaints and/or concerns in a friendly manner while still enforcing company principles and maintaining professionalism. Ensure everyone follows the company's guidelines, policies and procedures. Ensures restaurant compliance with established safety and sanitation procedures and all Federal, State, and local regulations (child labor laws, wage and hour, etc.). Oversaw and led back-of-the-house and assisted in front-of-the house training. Oversaw daily operations; opened and closed the restaurant.

 Cashiered and prepared customer food orders every shift. Provided quality customer service: handled all customers' needs and maintained high customers' satisfaction. Ensured quality-assured, prompt delivery on all customer food orders, and always upheld the most enjoyable dining experience for the customers. Supported a strong team: worked with team members on switching tasks flexibly and retained full efficiency. Adapted quickly to operating in a fast-paced environment while maintaining an attention to detail. Supported the development of peers through guiding, training and coaching both new and existing team members to ensure all staff maintained and developed the appropriate skills and knowledge to excel and deliver exceptional customer service. Assessed potential problems during busy hours in order to help improve the quality and efficiency of the overall restaurant. Maintained an organized and clean work area. Multitasked between 5 different areas at any given time. Maintained high standards of customer service during high-volume, fast-paced operations. Provided excellent customer service to patrons of the store, ensuring immediate attention to requests for assistance.

Coltransport is a company in the transportation industry, which deals with transport and disposal of industrial and hazardous waste and refrigerant gases, over the European territory.Responsible for day to day management of accounts payable, accounts receivable, payment analyst and bookkeeping of the company. This included delivering of a purchase ledger, managing of sales ledger invoices, chasing aged debt, expenses managementDuties included: B2B and Consulting and Maintaining the most important clients Manage accounts worth 2.5M euro in annual sales Responsible customer care, complaint management, problem management, emergency Overseeing all aspects of commercial control in the business Playing an important role in new business pitches being responsible for the on-boarding of new clients Managing and driving the sales team in order to Achieve and Exceed Targets Troubleshooting and monitoring sales performanceResult: Cost analysis, controlling and development of new client, brought an income increase of 15 %

 Negotiated and resolved executive complaints and customer questions with a high degree of courtesy and professionalism Solicit lost business for increasing revenue through profitable sales and client development Used proficient persuasion skills to entice existing customers to purchase new services Handle incoming requests from customers and ensure that issues are resolved accurately Technical troubleshoot and gather information from customers to identify root causes of customer problems and/or dissatisfaction. Provide service information and serving as a knowledgeable resource to customer

 Preparing, inputting, and coding of sales invoices & the upkeep of an accounts system Prepared summaries of current financial status by collecting informations. Prepared and analyzed monthly journal entries as well as the Cash Flow, Balance Sheet,Income Statement, and Trial Balance financial statements Preparation and presenting monthly results, budget variances and ad-hoc analysis Conducting business reviews of financial performance and identifying business opportunities