Key Achievements:• Led the department, directed the defining and development of products, with responsibility for portfolio management, contracting of non-accommodation services and content management.• Supported with the design and executing of the overall product strategy, including insights from customer and competitor analysis• Successfully developed non-hotel products and services.• Served as a key focal point of key supplier relationships for excursions, activities… Show more Key Achievements:• Led the department, directed the defining and development of products, with responsibility for portfolio management, contracting of non-accommodation services and content management.• Supported with the design and executing of the overall product strategy, including insights from customer and competitor analysis• Successfully developed non-hotel products and services.• Served as a key focal point of key supplier relationships for excursions, activities, transfers and any other ground support activities. Show less

Key Achievements:• Defined the product vision and developed/executed the product strategy.• Monitored the commercial performance of products and maintained the strategic roadmap for the product aligned with the wider company, product strategy and market requirements.• Prioritised themes of work and identified how the product can release value in small increments.• Analysed customer insights and analytical data to improve user journey.

Key Achievements:• Worked as Revenue Manager at Meeting Point Italia for 10+ years, with responsibility for all activities related to the Revenue department as well as sale, B2B sales and online distribution for the group’s hotels, particularly Rocca Nettuno Tropea from 2012 to 2022 and Garden Resort Calabria (now Falkensteiner Club Funimation Calabria) from 2012 to 2015. • Optimized forecasting, business mix, and pricing strategies, and oversaw yield management for 400+ rooms in… Show more Key Achievements:• Worked as Revenue Manager at Meeting Point Italia for 10+ years, with responsibility for all activities related to the Revenue department as well as sale, B2B sales and online distribution for the group’s hotels, particularly Rocca Nettuno Tropea from 2012 to 2022 and Garden Resort Calabria (now Falkensteiner Club Funimation Calabria) from 2012 to 2015. • Optimized forecasting, business mix, and pricing strategies, and oversaw yield management for 400+ rooms in third-party hotels.• Expanded remit from 2020 to 2022, to include Digital Marketing for Rocca Nettuno Tropea. Along with his team, he contributed to website optimization, SEO, SEM, Social Media Marketing, Content Marketing, Data Analytics, and Metasearch Marketing.• Prepared forecasts including demand predictions that consistently optimized occupancy rates.• Determined the most suitable business mix to maximize profits, and monitored and managed pricing and inventory to maximize revenues.• Tracked and analyzed booking flows and demand fluctuations.• Analysed and communicated updates on revenue trends to the wider team and stakeholders. • Proposed pricing and commercial strategies/recommendations to increase market share and maximising the revenues.• Led sales activities across both B2B and B2C channels and online distribution for Rocca Nettuno Tropea between 2012 to 2022 and the Garden Resort Calabria between 2012 to 2015. Show less

Key Achievements:• Orientated the environment to a welcoming, professional setting with proactive service.• Provided supervision, leadership and motivation to staff to maintain performance and achieve set targets relating to customer satisfaction.• Responsibility for the performance of both front and back-office management, meeting & congress management, as well as room division.

Coordination of Booking department.

Front Office and Booking dept. support

Front Office, customer care, problem solving

Front Office, customer care, problem solving