Operations Manager
Abu Dhabi, United Arab Emirates
Overseen the day-to-day operations of the academy and improved overall service quality, with focus on:- Operational efficiency and improvement of systems, processes, and best practices;- Customer service, developing and implementing strategies to enhance the quality of customer service provided by the academy;- Being the point of reference for a portfolio of around 250 customers in 3 different training venues of Juventus Academy Abu Dhabi;- Licensing and documentation… Show more Overseen the day-to-day operations of the academy and improved overall service quality, with focus on:- Operational efficiency and improvement of systems, processes, and best practices;- Customer service, developing and implementing strategies to enhance the quality of customer service provided by the academy;- Being the point of reference for a portfolio of around 250 customers in 3 different training venues of Juventus Academy Abu Dhabi;- Licensing and documentation, overseeing the renewal of academy licenses, certificates, and all relevant legal/commercial documents;- Uniform management, handling the ordering and tracking of official training and competition uniforms and equipment, ensuring timely shipment and delivery;- Event management and international tournaments;- Office supplies and field tools;- Website and email maintenance. Show less