Giuseppe Rizzi Email & Phone Number

London Area, United Kingdom

London, England, United Kingdom

· Successfully acquired new clients and maintained strong relationships for two hotels in London: Sea Containers and One Hundred Shoreditch. · Demonstrated a proactive approach in identifying and pursuing new business opportunities with a track record of successfully achieving and overachieving targets and KPIs· Conduct on-site visits at the hotels ensuring a firsthand understanding of the hotels’ offerings and facilitating client engagement · Proactively reached out to clients to solicit feedback, turning challenges into opportunities for business growth · Developed and presented customized proposals to key decision-makers, showcasing a deep understanding of client needs and aligning proposals with their specific requirements.· Successfully negotiated terms and conditions in contracts, ensuring favorable outcomes for the company

London, England, United Kingdom

· Provided personalized assistance to High Net Worth (HNW) clients through effective communication via email and phone· Managed and cross-sold services across a prestigious collection of 9 properties spanning France, Italy, USA, and the UK· Conducted detailed assessments to recommend tailored packages and accommodations, ensuring a bespoke experience for each client· Surpassed performance targets by an impressive 30% within the first three months of tenure and maintained a consistently high conversion rate ranging between 20% and 25%, attesting to effective sales strategies and client engagement· Entered guest bookings into the OPERA system and ensured accurate updates in the Customer Relationship Management (CRM) system

Fasano, Apulia, Italy

· Assisted guests with the seamless planning, coordination and supervision of all their activities at one of the Leading Hotels of the World · Consistently maintained and upheld the hotel's standard of excellence, ensuring guests received a superlative level of service throughout their stay· Demonstrated a proactive approach to enhancing guest experiences by staying well-informed, allowing for the delivery of valuable information and personalized recommendations about local offerings and attractions · Expertly navigated high-pressure situations, swiftly and diplomatically resolving issues to guarantee unparalleled guest satisfaction

London, England, United Kingdom

· Led and managed front desk operations with a focus on providing guests with warm and professional support· Demonstrated strong interpersonal skills to engage effectively with a diverse clientele, each with unique needs and preferences· Made significant contributions to the hotel's success by optimizing room bookings and occupancy rates· Collaborated seamlessly with all hotel departments, fostering effective communication and ensuring a smooth flow of information

Bachelor'S Degree, Business Administration And Hospitality Management, General

High School Diploma, Langauges (Italian, English, French And Spanish), 100/100