Working within the Single Trade Window Programme included in the 2025 UK Border Strategy, aimed to transform the UK Border embracing innovation, simplifying processes for traders, improving security and biosecurity of the UK.• Conduct a comprehensive analysis of diverse sources, including think tanks and International Organisations reports, to strategically assess potential threats and opportunities influencing Border Policy and Technology Innovation. • Establish and fortify communication channels with Internal HMRC Teams and other Government Departments. Ensure efficient communication flow, eliminating redundancies and addressing bottlenecks to enhance overall government collaboration. • Identify and analyse crucial trends and technological advancements that will play a pivotal role in shaping the future of the Single Trade Window. Foster an environment that encourages anticipation and adaptation to emerging trends in trade facilitation. • Employ a range of tools and techniques to gather comprehensive business and user requirements. Ensure that these requirements align with overarching policy objectives and contribute to the development of innovative solutions.• Conduct stakeholder analysis, facilitating workshops to identify and prioritize business and user needs. Align stakeholder engagement with policy goals, ensuring that the resulting strategies are reflective of the broader government agenda.• Develop and deliver key management information to stakeholders, providing updates on existing issues and resolution progress. Align communication efforts with policy objectives to foster an informed decision-making process.• Provide data analysis to support data quality initiatives. Identify trends, gaps, and opportunities to inform policy decisions, contributing to a more effective and data-driven governance approach.

Worked within the Technology Sourcing Programme a multi-year programme to transform how HMRC delivers IT and works with suppliers to create a secure, flexible, and modern IT estate in a multi-supplier environment moving towards a more agile, data-centric architecture.• Managed resource planning, crafting project plans, timelines and milestones. Ensured alignment with overarching policy goals to optimise resource utilisation and project outcomes.• Identified and monitored risks and issues within the project. Conducted thorough assessments of their impact and probability of occurrence. Presented comprehensive finding to key stakeholders, integrating risk mitigation strategies in line with strategic objectives. • Analysed complex data sets to prepare project performance status reports. Presented statistics and conducted ongoing research to provide stakeholders with a data-driven perspective on project progress, fostering informed decision-making. • Managed project relationships with a wide range of internal and external stakeholders. Acted as the lead point of contact for external parties and led regular checkpoint calls and ad-hoc meetings, ensuring alignment with overarching policy goals.• Conducted a strategic analysis of service requirements by aligning SAP Run Contract with similar procurement needs. Identified and drafted requirements that not only met HMRC standards but also harmonised with other contracts across the Estate. Ensured a cohesive and standardised approach in line with broader policy frameworks.

• Applied a deep understanding of Tax Act legislation and policies to ensure rigorous compliance with regulations and procedures. • Processed customer information with a keen focus on data security, ensuring compliance with privacy regulations. Shared information judiciously with relevant parties as needed, adhering to policy guidelines and fostering transparency within legal and regulatory parameters.• Proactively identified and addressed risks, exercising judgment to make effective decisions. Informed stakeholders of findings to contribute to a culture of risk-aware decision-making, aligning with strategic objectives and regulatory compliance.• Conducted interviews and investigations to collect and interpret information, specifically addressing irregularities. Utilized a nuanced approach to ensure compliance and inform policy adjustments based on insights gained from investigative processes.• Collaborated with colleagues, internal stakeholders, and customers to cultivate productive working relationships.

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