Enhances staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members. Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options. Sells products by establishing contact and developing relationships with prospects; recommending solutions. Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements. Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors. Prepares reports by collecting, analyzing, and summarizing information. Maintains quality service by establishing and enforcing organization standards. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks, benchmarking state-of-the-art practices; participating in professional societies. Contributes to team effort by accomplishing related results as needed.

Create, maintain and measure the Internet and business development processes (for both sales and service) Manage a group of sales consultants in a call center environment Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators Cultivate engaged, intelligent and consistent staff Attract potential clients and retain current clientele by answering product and service questions received via phone and/or Internet Contribute to high scores for the manufacturer’s customer satisfaction index (CSI) Strive for continual improvement in the BDC and the company as a whole. Give recognition when it is earned Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity

Over the sales internet leads to make sure the department reached its goals.