- Leadership, direction and development of a large team of operational staff across multifunctional areas and cost control- Control and improve efficiency of all the managed teams- Focus on the end to end customer journey experience with cross collaboration- Cooperation with regional and global peers to help develop operational strategy and direction across the business globally - Ensure Operational targets are met all over the region- Efficiency and team development management through technology and continuous improvement- Talent Management- Lean Six Sigma Implementation in the company and especially in the managed region- Internal OPS tools development and management- Processes reingeneering and improvement- ISO 9001 and 20121 certification- Leadership, direction and development of a large team of operational staff across multifunctional areas and cost control - Control and improve efficiency of all the managed teams - Focus on the end to end customer journey experience with cross collaboration - Cooperation with regional and global peers to help develop operational strategy and direction across the business globally - Ensure Operational targets are met all over the region - Efficiency and team development management through technology and continuous improvement - Talent Management - Lean Six Sigma Implementation in the company and especially in the managed region - Internal OPS tools development and management - Processes reingeneering and improvement - ISO 9001 and 20121 certification

- Leadership, direction and development of a large team of operational staff across multifunctional areas and cost control- Control and improve efficiency of all the managed teams- Focus on the end to end customer journey experience with cross collaboration- Cooperation with regional and global peers to help develop operational strategy and direction across the business globally - Ensure Operational targets are met all over the region- Efficiency and team development management through technology and continuous improvement- Talent Management- Lean Six Sigma Implementation in the company and especially in the managed region- Internal OPS tools development and management- Processes reingeneering and improvement- ISO 9001 and 20121 certification

Responsible for:- Lean Six Sigma Implementation in the company- IT tools development- Processes reingeneering and improvement- Support all the business units in order to improve productivity and quality in the results- IT suppliers management in coordination with IT Manager- ISO 9001 certification

Key Account, business development, pricing analysis, online auction management, coordinating 2 sales support and 1 admin for Hertz (support in remarketing strategy, sale completion, pricing and website management)

- Business intelligence analysis to support sales and pricng- Six sigma projects to improve efficiency (Stock reconciliation, Help Desk improvement, Drivers' sales channel development, etc...)- Support senior management in taking strategical decisions through in depth analysis of sales performance- Launch of new products (es. QuasiNuovo, leasing of used cars, I was responsible to find the suitable cars in the stock and coordinate the activity of the sales team)

- Transports manager- Delivery manager for key accounts such as ENEL or TELECOM- Monthly and weekly KPI for the whole team