Giuseppe Mazzarella Email & Phone Number

Italy

Rome, Latium, Italy

Responsabile global delle società del gruppo Enel per Engineering.

Rome, Latium, Italy

Uk Police Force

Driving contact centre optimisation for one UK Police Force

London, United Kingdom

London

Solution Architect lead and delivery manager across different applications.Responsible for Business Development initiatives.Company new joiners sub-community deputy lead (~60 people).

London, United Kingdom

Application lead for a major UK H&PS client. Responsible of all project phases from commercial, staffing, delivery and client relationship perspectives.Leading multiple releases in parallel with different stakeholders leveraging on onshore and offshore teams.

London, United Kingdom

Project ManagementFunctional Design Lead and Solution ArchitectRequirements analysis gathering

London, United Kingdom

PM - Functional design lead and solution architect for a major UK H&PS Client.

Rome Area, Italy

IT PM - Responsible of all marketing initiatives in terms of evaluation, design, building and delivery through all the IT systems (CRM, billing and metering). Responsible of the Change Management Project related to the product management evolution through all the Business Areas.Responsible of project staffing, planning and delivery.Marketing and selling strategy re engineering and implementation.More in details, I'm involved in all the projects related on business strategy (evaluation of new types of business), campaign management and catalog / product administration.

During these months I was responsible of the demand support team involved in the reengineering of CRM, Provisioning, Metering and Credit processes for both Electrical and Gas commodities for an utility company with about 3M customers.All the applications used was based on custom technologies and there was redundancy: we worked both on process and architecture re-engineering.After our work, the client signed an important deal with us for the re-engineering and implementation of his systems and processes.In may 2010 I worked for one of the largest italian utility company and I was involved in a 5 months "Crash Program" having as main objective the optimization of customer satisfaction and the maximization of billing volume by working on the systems' issues (by doing a processes' gap analysis and integration defect monitoring).In more detail I was responsible of the monitoring, tracking and solution desing of the integration issues between CRM and billing system (SAP IS-U).We reach the successful target of reducing issues between systems from 4M to 14k.We reach also the successful target of reducing the billing issues maximizing the invoices' total amount.

As CRM specialist I was involved in:Products Company - Custom CRM design - implementation and testing for one of the largest italian airline company. The CRM was based all on Microsoft technologiesUtility Company - CRM Marketing processes gap analysis (Siebel 7.5) - New processes design and user acceptance test management - Integration design with billing (SAP IS-U) and meetering (Custom) systems - CRM Data Model re-engineering - Siebel upgrade from 7.5 version to 8.0. In more details in the design and implementation phases I was responsible of: - Product Administration design and customization - Marketing post sales re-design - System test responsible During the user acceptance test I was responsible of: - Marketing processes - Product Administration and catalog configuration - CRM Billing processes (crm processes with strong billing impacts on sap is-u) - Change Requests Feasibility Study After go-live I was involved in the issues monitoring and in the evaluation and design of new requirements related on the new CRM deployed.

HTML, CSS and js developerPHP developerOrigination leadAccounts lead

Master’S Degree, Computer Engineering, Distinction (Equivalent)

Master degree in Computer Science Engineering

Bachelor’S Degree, Computer Engineering, Distinction (Equivalent)

Education record