Giuseppe Ricotta Email & Phone Number

Malta

- Investigation on issues related to un-solved and/or un-worked disputes- Mentoring Team Members when required- Managing of chargebacks inbox email, replying to disputes queries coming from Merchants.- Notifying Merchants accordingly to the daily disputes received.- Managing and challenging of incoming disputes making use of Omnipay, Visa Online and Mastercom.- Reviewing of Issuers disputes documentation.- Assisting and helping team leader with some specific tasks as quality check- Analyzing and investigation of alerts (content violation, compliance etc.), through the tool Webshield, related to Merchants activities.

Malta

- Managing of chargebacks inbox email, replying to disputes queries coming from Merchants.- Notifying Merchants accordingly to the daily disputes received.- Managing and challenging of incoming disputes making use of Omnipay, Visa Online and Mastercom.- Reviewing of Issuers disputes documentation.- Analyzing and investigation of alerts (content violation, compliance etc.), through the tool Webshield, related to Merchants activities.

Msida - Malta

- Analysing of suspicious or fraudulent ads in the internal control panel dedicated queue.- Analysing of flagged ads from external users, which are reported both as our website's rules violation, or as a fraud.- Investigation of fraudulent ads within the website and taking necessary action as required.- Managing of the italian police force e-mail requests regarding scams investigations.- Analysing of daily sign up users within the website, and applying restrictions on suspicious emails.

Msida - Malta

- Reviewing and moderating of user selling ads for a leading italian trade website.- Approving or decling them following company's procedure. Forwarding to fraud department in case of suspicious ads.

Malta

- Managing of company's social networks, Facebook and Twitter (Gli Stockisti and Console Planet), replying to customer queries through messages and comments.- Managing of incoming calls and email (around 150 per day) regarding pre and after sales.

Termini Imerese - Pa, Italy

- Keeping note of presences/sickness/vacations of workers, with daily report to head office.- Keeping track und updating of the internal inventory file of all materials and works equipment present within the work site; and ordering to main warehouse in case of need.- Site inspection, organizing and planning of scaffoldings to be build with the Enel referral person. - Annotating of the monthly scaffoldings, built by workers, within the Thermoelectric Power Station “Enel”.- Checking of the monthly invoice paid from Enel to my company, and contesting in case of any error present.- Helping workers with manual work in case of need.

Palermo, Italy

- Settling and care of merchandise, plants and flowers, on shelves of the major supermarkets and bricolage shops (Auchan, Leroy Merlin etc.) of Palermo's province.- Supervision of my colleagues, 3 people, regarding the care and the display of the goods.- Taking orders directly facing with centrale warehouse located in Messina.- Organizing and planning of the promotional items with the referral shop's person.