Service Operations Specialist
Monaco Di Baviera, Baviera, Germania
• Performing aesthetic and functional quality inspections on hand scanners and their related accessories.• Reporting identified defects to ensure quality standards are met and maintained.• Collaborating within the SCM department for defect prevention. • Regular communication with suppliers to process returns of defective products. • Utilizing SAP for logistics purposes.• Utilizing JIRA to track and manage defects and tasks, ensuring efficient workflow.• Create and maintain Confluence pages, to document quality control processes and produce various key documents.• Firmware updates and testing of Bluetooth connectivity for hand scanners.• Support in the training of new employees and internal colleagues.• Utilizing Zebra printers and their software solutions to efficiently print a wide range of label types.• I acquired general knowledge of the Microsoft Office suite over the course of my four years of professional experience.• Proficient in the occasional use of Tableau and Arena software.