Giuseppe Stirpe Email & Phone Number

Ireland

Kill Avenue, Dún Laoghaire

Kill Avenue, Dún Laoghaire

• Assisting in the implementation of state-of-the-art services and ensuring excellent customer experience.
• Provide a centrally managed and dedicated support to our strategic business customers.
• Ensure all accounts receive the support they require through corporate sales and pre-sales, strategic care, ICT & the technical services desk.
• Attend customer meetings as scheduled or deemed necessary.
• Drive initiatives designed to improve customer experience & increase company revenue.
• Drive optimization of service and ensure continuous improvement.

Kill Avenue, Dún Laoghaire

• Responsible for the ongoing testing and QA of new product releases that meet the challenges in the Thin Client Software, Desktop Virtualisation and Server Based Computing marketplace.
• Assisting with the support of our existing customer base.
• Working closely with the development team to ensure high-quality releases.
• Input and assisting with new product features.
• Working closely with the Sales and Pre-sales teams providing technical assistance during the sales process.
• Operate and maintain the VMware software on virtual servers and hosts providing support for all virtualised desktop services (ThinKiosk, IntelliPerform, Secure Remote Worker and ThinIO)

2 Burlington Road, Ballsbridge Dublin 4

IT service desk support engineer for AIB as a contractor, supporting Windows XP, Windows Server 2008, Citrix Server and VDI environments. Level one troubleshooting for remote access (MSTSC), Exchange Admin Center, Lotus Notes, Domino Administrator, OPICS and Microsoft Lync. SME for Mobile Iron MDM. Maintaining user and machine profiles of a 20,000+ user.

IFSC Dublin 1

IFSC Dublin1

Improved the relationship with customers and obtained more feedback by creating a new Facebook page for the restaurant. By doing so, the profitability of the business increased by 36% in 2013, and 42% in 2014. After the owner of the company saw the popularity and reach of the page, he subsequently invested in the development of a website and a new POS.

Dublin Ireland

Assisting the management of a busy fast italian environment. Keeping high level presentation standards, excellent customer and management skills and excellent knowledge of coffee and food standards.Ensuring the restaurant is presented professionally at all times, with food menus and displays updated daily.Helping smoothly and professionally the opening.

Italia

Develop and maintain professional working relationships, analysing new phone features with new customers. Analysing clients' information and meeting their needs in order to sign with them 18-24 month phone contracts. Selling phones, accessories, and top ups. Problem solving.

Master'S Degree, Business Administration And Management, General, 2:1

Master of Business Administration 2019-2021 Year 1: -Enterprise Management -Services Marketing -Doing Business on the Cloud -Managing.

Bachelor'S Of Science In Computing Bachelor’S Degree (Hons), - Specialization In Cyber Security, 1:1

Bachelor of Science (BSc), Computing, BSc Honours 2014 – 2018 Year 1: -Web Design - HTML, CSS, JavaScript -Object Oriented Programming.

Diploma In Computer Programming In Java Se7, Java 7, Distinction

Activities and Societies: Diploma in Java SE/Distinction

Diploma Scientifico, Maths, Latin, Etc, 87/100

Activities and Societies: ECDL 4; Photoshop basics; Basic Microsoft Office87/100