Giuseppe Stirpe Email & Phone Number

Ireland

Kill Avenue, Dún Laoghaire

Kill Avenue, Dún Laoghaire

• Assisting in the implementation of state-of-the-art services and ensuring excellent customer experience.• Provide a centrally managed and dedicated support to our strategic business customers.• Ensure all accounts receive the support they require through corporate sales and pre-sales, strategic care, ICT & the technical services desk.• Attend customer meetings as scheduled or deemed necessary.• Drive initiatives designed to improve customer experience & increase company revenue.• Drive optimization of service and ensure continuous improvement.• Manage the service and all personnel providing it to deliver the agreed scope of services while achieving profitability improvements and productivity gains.• Maximise delivery to the business by creating a team environment where team members are empowered to succeed.• Work closely with the CTO, and with the development team to ensure high-quality releases, timelines and high-level designs are met.• Provide planning support and recommendations to the CTO and development team.• Day to day ownership of product roadmaps.• Help to remove blockers to success, troubleshooting and mediating to find solutions where required.• Working on a spring upgrade - ensure migration and compatibility issues are addressed.• Being the go-to person to coordinating across product development teams with the goal of speedy, efficient delivery and adoption of Platform enhancements.• Responsible for the proactive development of solutions to maximise issue prevention for customers.• Input and design of new product features.

Kill Avenue, Dún Laoghaire

• Responsible for the ongoing testing and QA of new product releases that meet the challenges in the Thin Client Software, Desktop Virtualisation and Server Based Computing marketplace. • Assisting with the support of our existing customer base.• Working closely with the development team to ensure high-quality releases.• Input and assisting with new product features.• Working closely with the Sales and Pre-sales teams providing technical assistance during the sales process.• Operate and maintain the VMware software on virtual servers and hosts providing support for all virtualised desktop services (ThinKiosk, IntelliPerform, Secure Remote Worker and ThinIO)• Develop and implement business continuity practices related to the VDI environment for small/medium client and also enterprise applications and services.• Troubleshoot and resolve major and minor issues with the virtualised infrastructure including opening and managing support tickets with customers and vendors as needed (Salesforce)• Responsible to implement, tune and maintain VMware based solutions.• Applies technical knowledge of networks, operating systems, software and virtual hardware to the VMware environment.• Defines, monitors, and troubleshoots system performance within the VMware environment and system events logs (VMware vSphere Web Client)• Involved with the general day to day support of the products.• Communicate with the development team and business analysts to resolve issues or questions related to the system• Preparation and execution of detailed test plans and test cases• Reporting, tracking and resolution of system defects• Recreation and troubleshooting of technical support issues via VMware and VDI Environment.• Detailed status reporting• Pro-active highlighting of potential issues during design and development discussions

2 Burlington Road, Ballsbridge Dublin 4

IT service desk support engineer for AIB as a contractor, supporting Windows XP, Windows Server 2008, Citrix Server and VDI environments. Level one troubleshooting for remote access (MSTSC), Exchange Admin Center, Lotus Notes, Domino Administrator, OPICS and Microsoft Lync. SME for Mobile Iron MDM. Maintaining user and machine profiles of a 20,000+ user with Identity Management, Groups Policy and Active Directory Services ( AD).Experience with Citrix XenApp and Citrix Netscaler. Providing support through mail and remote access for software and hardware including Cisco IP phones, Printers, iPads and iPhones, Microsoft Server and Virtual Machine. Managing tickets through BMC Remedy that ensures all IT infrastructure is running at its best performance and that all departmental SLA's and KPIs are met.

Ifsc Dublin 1

Ifsc Dublin1

Improved the relationship with customers and obtained more feedback by creating a new Facebook page for the restaurant. By doing so, the profitability of the business increased by 36% in 2013, and 42% in 2014. After the owner of the company saw the popularity and reach of the page, he subsequently invested in the development of a website and a new POS (Point of Sale) within the premises. In utilising the knowledge and experience I gained in college, the website turned fully responsive and booking friendly, while the POS was completely designed under my own initiative and needs, featuring a map layout and stock levels. Advised owner to move the platform to the cloud for better control on-the-go and better security.

Dublin Ireland

Assisting the management of a busy fast italian environment. Keeping high level presentation standards, excellent customer and management skills and excellent knowledge of coffee and food standards.Ensuring the restaurant is presented professionally at all times, with food menus and displays updated daily.Helping smoothly and professionally the opening /closing procedures in the absence of the Manager.Assisting in achieving the unit’s maximum profitability and overall success by controlling cost and quality of service.Regularly communicate with the team on any customer feedback.Assisting with the development of staff and encourage good team work, maximising motivation and staff morale.Assisting the Manager in staff recruitment and training, supervise employees and efficiently co-ordinate their daily duties.

Italia

Develop and maintain professional working relationships, analysing new phone features with new customers. Analysing clients' information and meeting their needs in order to sign with them 18-24 month phone contracts. Selling phones, accessories, and top ups. Problem solving.

Master'S Degree, Business Administration And Management, General, 2:1

Master of Business Administration 2019-2021 Year 1: -Enterprise Management -Services Marketing -Doing Business on the Cloud -Managing.

Bachelor'S Of Science In Computing Bachelor’S Degree (Hons), - Specialization In Cyber Security, 1:1

Bachelor of Science (BSc), Computing, BSc Honours 2014 – 2018 Year 1: -Web Design - HTML, CSS, JavaScript -Object Oriented Programming.

Diploma In Computer Programming In Java Se7, Java 7, Distinction

Activities and Societies: Diploma in Java SE/Distinction

Diploma Scientifico, Maths, Latin, Etc, 87/100

Activities and Societies: ECDL 4; Photoshop basics; Basic Microsoft Office87/100