Management of different Client Accounts on Financial Services and Public Administration industriesOverall supervision and management of the Accounts people & economicsSupporting Clients to redefine and maintain their customers journeys with a strong focus on Final User experience (both physical and digital)

Main projects:1) Creation of a new Digital omni-channel Customer Journey for Corporate and Small Business customers: - Definition of the omni-channel customer journey (Design Thinking methodology) - Design of Customer Journey and definition of Business Requirements - Agile Scrum methodology for development (Business Product Owner) - Overall project management2) Creation of a new “phygital” service model dedicated to Small Business customers: - Definition of omnichannel customer journeys - Definition of Service & Operation models for acquisition and onboarding - Definition of omnichannel touchpoints - Overall project management - Agile Scrum methodology for development (Business Product Owner)3) Creation of a new online Digital Bank from set-up to lauch and evolution: - Creation of the Customer Journey - Definition of Service and Operative Models - Program/Project Management (involving over 500 resources) - Support to Content Management definition - Definition of the acquisition & advocacy machine

- Organization analysis project that aims to map the AS-IS situation of all the 16 Italian branches in order to individuate possible areas of efficiency and improvement- Support to the 3 HR & Organization managers of the Italian branch

Organization & Change Management Unit:- Organization analysis of Vodafone units; analysis of major organizational KPIs; outsourcing of non-core processes

- Creation of a Knowledge Management Unit and its relative web-portal for a big Italian bank- Participation in a tender for a U.A.E petroleum company

Planning and management of the joint-venture with a Dutch life-insurance company