“Otixo” is a cloud management and collaboration service. The company was originally founded in the US, as such the majority of subscribers are based in America, while the remainder is spread across the globe. As the company developed their product and functionality, the tasks I was responsible for also changed dynamically. I have therefore been:- Liaising with existing and potential customers and collaboration partners;- Setting up social network sites on Google+, CrunchBase and YouTube in order to acquire more users and investors;- Writing, editing, proofreading and publishing marketing content for the company's blog page, as well as for the social media sites where Otixo has presence (LinkedIn, Facebook, Twitter, Google+, Crunchbase, YouTube);- Writing, editing and proofreading the product content for the web, mobile and desktop application for each new product release or as new features were added or modified;- Creating video- and text-based tutorials on the company's Support and FAQ pages;- Creating explanatory info (i) texts throughout the application;- Running paid location-, keyword- and interest-based marketing campaigns and promotions on the social media sites of Otixo to acquire new users and social network followers;- Hiring and training new employees, documenting processes in the internal Wiki website;- Testing new features and reporting the discovered bugs in the bug tracking system Redmine;- Being instrumental for design and feature decisions, ensuring the provision of user-friendly experience and functionality.

- Salesforce system administrator - responsible for the setup and customization of new users, roles and groups; creation of new and customization of existing reports based on business needs; - Troubleshooting data synchronisation discrepancies from JD Edwards and other internal or third party applications to Salesforce.com;- Administration of Sales representative territories and rules in JD Edwards to ensure correct allocation of zip codes in Salesforce.com;- Change control deployment administrator - executing enhancements, new product launches and bug fixes implemented by Development Team into staging, pre-production and production environments; liaising with other offices on deployment slots and change control processes;- Helped to integrate the China and Japan IT teams by improving cross-country and cross-departmental processes;- Organised and improved various user accesses to company systems to minimize redundant daily workload.

- Providing technical and clinical training to orthodontists across Europe who are in the possession of an intraoral scanner; - Liaising with Technical Support and Field Service Support to ensure correct scanner configuration and software installation are up to date prior to the training;- Liaising with Customer Care and Clinical Support for post-training follow up questions or requests;- Working closely with the local Sales Representatives responsible for the IOS orthodontist's area to ensure certification or other product related follow up's are handled in a professional and concise manner.

- Administrative support for the internally written and bought in applications (i.e. SalesForce, JD Edwards, SDL WorldServer, Business Objects, Interactive Intelligence, WebOffice)- Managing the web content of the consumer web site and distributor Intranets using SharePoint.- Responsible for the setup of accounts for new hires and the deactivation of all accounts for offboarded users- AD and Exchange server user & groups maintenance- 1st & 2nd line desktop support to end-users located in Europe, China, Japan and distributors across APAC, EMEA and LATAM.- Documentation of processes and troubleshooting material using internal IT Operations Sharepoint site- Liasing with various department members on application updates and maintenance.

- Help customers in the timely resolution of second and third level technical issues related to the company's products and services;- Work closely with developers and IT staff for the purpose of resolving customers’ special requests and complaints;- Provide guidance to customers with regards to inter-operability of the company's proprietary software, such as browsers, firewalls, anti-virus programs, ISPs and operating systems;- Provide technical training and documentation for Customer Care agents- Provide 2nd level desktop and IT support for the employees located in Amsterdam and in the remote offices across Europe, US and Japan- Provide technical support and training to Sales Reps and distributors across the world- Test the pre and post release of company software, providing feedback and reporting potential bugs and issues to the developers- Research and apply bug fixes and error resolutions

- Legal and technical translations using the following language pairs:Bulgarian -> English, English -> Bulgarian, Italian -> English- Liaison with translation agencies across the globe (i.e. Italy, UK, Belgium, Poland, Bulgaria, Israel, China, US) - Cooperation and outsourcing with other freelance translators across the world (i.e. Italy, Bulgaria, Argentina, US, Switzerland)- Proofreading- Creating new and updating existing translation memories using SDL and SDLX Trados software- Updating the Terms Search Databases of Proz.com and Translatorscafe.com- Projects included: legal contracts, EU regulations, tax forms, notary deeds, technical user guides and manuals, software specifications and documentation, court procedures and communications.

• Database administration and maintenance• Search engine optimization• Content management• Image optimisation• Web design• Technical support • Website and Email administration on Up and Down’s dedicated server• Handling domain name transfers and registration• DNS management• Creating task sheets and help manuals for internal use

Duties include:• First Line Customer support for Italian and UK customers• Technical Support for shared and dedicated Linux/Windows web hosting products • Use of Clientele CRM system to maintain accurate customer history for any issues that are recorded; logging each in a complete and concise manner. • Investigating technical problems to determine the root cause and answering customer questions• Escalating customer issues to Second or Third Line support (Senior Technical Support Specialists, Team Lead or Product Management)• Perform problem recreations and bug verifications.Responsibilities include:• Operating as point of contact for various customers’ issues• Dealing with daily queries submitted by email, fax or telephone• Updating customers once the reported issues have been solved• Internal/External domain name transfers• Registering new domain names and upgrading existing packages• DNS management

Responsibilities include: • Execution of test cases against pre-defined specifications• Defect reporting and regression testing• Execution of both manual and automated tests• Network configuration and setup• Discussing issues with the assigned Lead • Audio and Video testing• Language coordinating• Italian localization• Working as part of a team• Updating Technical Requirements Documentations• Training new staff