Given Tlhako Email & Phone Number

A seasoned IT professional with over a decade of experience spanning various industries. He currently is completing a National Diploma in Network and Systems and has attained numerous IT certifications, demonstrating his commitment to staying abreast of the latest technological advancements and industry best practices.

South Africa

I have been with in CCBA account with different companies (Datacentrix and Coca-Cola Beverages South Africa) we were transferred through section 197.Analyze, troubleshoot and solve technology issues (both remotely and on-site) received via email, phone and in-person;Test and deploy hardware and software solutions;Manage end-user technology projects, such as migrations, deployments and introducing new technology solutions;Identify issues, propose solutions and test new… Show more I have been with in CCBA account with different companies (Datacentrix and Coca-Cola Beverages South Africa) we were transferred through section 197.Analyze, troubleshoot and solve technology issues (both remotely and on-site) received via email, phone and in-person;Test and deploy hardware and software solutions;Manage end-user technology projects, such as migrations, deployments and introducing new technology solutions;Identify issues, propose solutions and test new technologies or process changes;Provide best-in-class, white-glove customer service over the phone/email and in person;Track and thoroughly detail technology issues through ticketing system;Update and maintain technology knowledgebase with customer-facing content as well as internal troubleshooting content;Proactively reach out to customers about their technology needs and address issues before they occur;Provide administration for various technology platforms in mobility, messaging, collaboration or unified communication spaces;Follow up with customers to ensure their technology needs are being met and issues are resolved;Actively support and engage in the mission and goals of the College of Veterinary Medicine;You may be required to work outside of normal business hours, including occasional holidays, evenings, and weekends;Define and standardize procedures and automated mechanisms to ensure availability, reliability, security and scalability of desktop and environments. Show less

South Africa

I have started in learnership in Altron in 2015 till 2016. Installing and configuring client computer systems.Responding to client IT support requests.Meeting with clients to diagnose software, networking, or hardware issues.Providing technical support on-site or via remote-access systems.Offering solutions that meet the needs of the client.Repairing hardware malfunctions, software issues, and networking problems.Maintaining good client relations.Tracking and… Show more I have started in learnership in Altron in 2015 till 2016. Installing and configuring client computer systems.Responding to client IT support requests.Meeting with clients to diagnose software, networking, or hardware issues.Providing technical support on-site or via remote-access systems.Offering solutions that meet the needs of the client.Repairing hardware malfunctions, software issues, and networking problems.Maintaining good client relations.Tracking and managing work records.Compiling job reports. Show less

South Africa

Responding to client support requests.Contacting clients to find out the nature of the problem.Traveling to the client’s location or connecting via a remote link.Troubleshooting hardware and software issues.Installing and maintaining hardware and computer peripherals.Installing and upgrading operating systems and computer software.Troubleshooting networking and connection issues.Advising on software or hardware upgrades.Providing basic training in computer… Show more Responding to client support requests.Contacting clients to find out the nature of the problem.Traveling to the client’s location or connecting via a remote link.Troubleshooting hardware and software issues.Installing and maintaining hardware and computer peripherals.Installing and upgrading operating systems and computer software.Troubleshooting networking and connection issues.Advising on software or hardware upgrades.Providing basic training in computer operation and management.Completing job reports and ordering supplies. Show less

Certificate, System Support

National Diploma In Network & System (In Progress), Computer And Information Sciences And Support Services