Giwa Sulaimon Email & Phone Number

London, Gb

Manchester Area, United Kingdom

• Developed and implemented customer service strategies aligned with the start-up's growth goals, ensuring a customer-first approach across all touchpoints.• Led and mentored a team of customer service representatives, fostering a culture of accountability, collaboration, and continuous improvement.• Streamlined support workflows and tools, reducing response times and improving overall team efficiency by 60%.• Resolved escalated customer inquiries and issues, ensuring timely… Show more • Developed and implemented customer service strategies aligned with the start-up's growth goals, ensuring a customer-first approach across all touchpoints.• Led and mentored a team of customer service representatives, fostering a culture of accountability, collaboration, and continuous improvement.• Streamlined support workflows and tools, reducing response times and improving overall team efficiency by 60%.• Resolved escalated customer inquiries and issues, ensuring timely solutions and maintaining high levels of customer satisfaction.• Collaborated with cross-functional teams, including product, marketing, and sales, to incorporate customer feedback into product development and service improvements.• Monitored and analysed key performance metrics, such as Net Promoter Score (NPS) and customer satisfaction (CSAT), to identify trends and implement corrective actions.• Played a key role in building and scaling customer support infrastructure, including CRM systems, knowledge bases, and self-service tools.• Trained new hires and conducted ongoing skill development programs, ensuring the team remained agile in adapting to the start-up's evolving needs. Show less

South Africa

• Provided technical support to users and vendors, resolving app-related issues across multiple channels. • Diagnosed and troubleshot platform bugs, collaborating with the development team for prompt resolution. • Managed support ticket workflows, identifying trends to enhance user experience and reduce recurring issues. • Assisted with onboarding and training for new app features, boosting user engagement and adoption. • Documented troubleshooting processes and created user… Show more • Provided technical support to users and vendors, resolving app-related issues across multiple channels. • Diagnosed and troubleshot platform bugs, collaborating with the development team for prompt resolution. • Managed support ticket workflows, identifying trends to enhance user experience and reduce recurring issues. • Assisted with onboarding and training for new app features, boosting user engagement and adoption. • Documented troubleshooting processes and created user guides to streamline support operations. • Contributed to product improvement by analyzing user feedback and participating in beta testing. Show less

Nigeria

• Consistently exceeded sales targets through effective tele-sales techniques.• Resolved customer queries promptly, enhancing overall customer satisfaction.• Demonstrated expertise in cross-selling and upselling, contributing to revenue growth.• Proficient in order processing and maintaining accurate customer records in CRM systems.• Established rapport with clients, fostering strong and lasting relationships.• Collaborated with cross-functional teams for efficient problem… Show more • Consistently exceeded sales targets through effective tele-sales techniques.• Resolved customer queries promptly, enhancing overall customer satisfaction.• Demonstrated expertise in cross-selling and upselling, contributing to revenue growth.• Proficient in order processing and maintaining accurate customer records in CRM systems.• Established rapport with clients, fostering strong and lasting relationships.• Collaborated with cross-functional teams for efficient problem resolution. Show less

Nigeria

• Plan and deliver engaging biology lessons.• Assess and evaluate student performance.• Maintain a positive and inclusive classroom environment.• Stay updated on biology developments.• Communicate with parents about student progress.• Provide individual and group counseling.• Assist students in crisis situations.• Offer academic and conflict resolution guidance.• Develop preventative programs.