Giwa Sulaimon Email & Phone Number

Manchester Area, United Kingdom

• Developed and implemented customer service strategies aligned with the start-up's growth goals, ensuring a customer-first approach across all touchpoints.
• Led and mentored a team of customer service representatives, fostering a culture of accountability, collaboration, and continuous improvement.
• Streamlined support workflows and tools, reducing response times and improving overall team efficiency by 60%.
• Resolved escalated customer inquiries and issues, ensuring timely… Show more
• Resolved escalated customer inquiries and issues, ensuring timely solutions and maintaining high levels of customer satisfaction.
• Collaborated with cross-functional teams, including product, marketing, and sales, to incorporate customer feedback into product development and service improvements.

South Africa

• Provided technical support to users and vendors, resolving app-related issues across multiple channels.
• Diagnosed and troubleshot platform bugs, collaborating with the development team for prompt resolution.
• Managed support ticket workflows, identifying trends to enhance user experience and reduce recurring issues.
• Assisted with onboarding and training for new app features, boosting user engagement and adoption.
• Documented troubleshooting processes and created user… Show more
• Documented troubleshooting processes and created user guides to streamline support operations.

Nigeria

• Consistently exceeded sales targets through effective tele-sales techniques.
• Resolved customer queries promptly, enhancing overall customer satisfaction.
• Demonstrated expertise in cross-selling and upselling, contributing to revenue growth.
• Proficient in order processing and maintaining accurate customer records in CRM systems.
• Established rapport with clients, fostering strong and lasting relationships.
• Collaborated with cross-functional teams for efficient problem… Show more

Nigeria

• Plan and deliver engaging biology lessons.
• Assess and evaluate student performance.
• Maintain a positive and inclusive classroom environment.
• Stay updated on biology developments.
• Communicate with parents about student progress.
• Provide individual and group counseling.