Gizelle May Roxas Email and Phone Number
Gizelle May Roxas is a Virtual Medical Assistant at Central Offshoring.
Central Offshoring
View- Website:
- centraloffshoring.com.au
- Employees:
- 7
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Virtual Medical AssistantCentral OffshoringCalabarzon, Philippines -
Virtual Medical ReceptionistCentral Offshoring Jul 2024 - PresentAs a dedicated Medical Receptionist at Everest Practice Management, I am committed to providing exceptional service to both patients and doctors. My responsibilities include efficiently managing administrative tasks, scheduling appointments, and ensuring a smooth and welcoming experience for all who interact with our practice. I take pride in handling inquiries with professionalism and empathy. -
Virtual Medical ReceptionistWomasol Inc Jan 2024 - Jul 2024As a dedicated Medical Receptionist at Everest Practice Management, I am committed to providing exceptional service to both patients and doctors. My responsibilities include efficiently managing administrative tasks, scheduling appointments, and ensuring a smooth and welcoming experience for all who interact with our practice. I take pride in handling inquiries with professionalism and empathy. -
Content ModeratorTaskus Mar 2021 - Jan 2024PhilippinesResponsibilities:My primary responsibility is to label or tag different types of content-based information, such as images, user comments, and user profiles, based on specific criteria or guidelines to ensure that the online content is appropriately categorized and identified, helping to promote safety, security, and ethical practices in online communities. -
Technical Support Specialist For SpectrumConcentrix Apr 2019 - Dec 2020PhilippinesResponsibilities:*Providing technical assistance: I am responsible for technical assistance to customers facing issues with their Spectrum internet services. *Resolving technical issues: I'm responsible for resolving technical issues that customers may face. This could include topics related to network connectivity, hardware malfunctions, and router configurations.*Escalating issues: In cases where I cannot resolve a technical issue, I must escalate the problem to higher-level technical support or management. This may involve documenting the issue and working with other teams to find a solution.*Documenting issues: I document technical problems and resolutions in a database or ticketing system. This documentation will help track issues and ensure that customer issues are resolved promptly.*Providing customer service: I'm also responsible for providing excellent customer service. This may involve empathizing with customers experiencing technical issues, providing updates on issue resolution, and ensuring that customers are satisfied with the service provided.*Keeping up-to-date with new technology: As a Technical Support Specialist for Spectrum, l need to stay up-to-date with new technologies and products.*Meeting performance metrics: I'm responsible for meeting metrics related to call quality, handling time, and customer satisfaction. -
Sales Service Associate For At&T MobilityConvergys Oct 2018 - Dec 2018PhilippinesResponsibilities:*Sales: I am responsible for selling various AT&T Mobility products and services such as mobile phones, plans, accessories, and other related items. I need to understand the products and services, their features, and their benefits to help customers make informed decisions.*Customer service: I am responsible for ensuring that customers receive excellent service via phone. This would involve answering their queries, addressing their concerns, and solving their problems, such as billing concerns.*Product knowledge: I must understand AT&T Mobility products and services, their features, and their benefits. This would involve attending training sessions and keeping up to date with the latest product releases and updates.*Sales targets: You would be expected to meet or exceed sales targets set by the company, which would involve actively promoting products and services to customers and using sales techniques to close deals.
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Technical Support Specialist For Hewlett Packard IpgConvergys May 2012 - Dec 2018PhilippinesResponsibilities:*Providing technical assistance and support for HP products, including printers, scanners, and related software.*Diagnosing and resolving technical issues reported by customers via phone.*Assisting customers in installing HP products, including drivers, software, and firmware.*Escalating complex technical issues to higher levels of support or engineering teams for resolution.*Developing and maintaining technical knowledge of HP products, services, and solutions.*Documenting customer interactions and solutions in the HP support database.*Participating in training and mentoring programs to enhance technical and customer service skills.*Working with customers to identify opportunities for upselling and cross-selling HP products and services.
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Technical Support Specialist For Dell PrintersTeleperformance Oct 2009 - Apr 2012PhilippinesResponsibilities:*Providing technical support: I am responsible for providing technical support to customers facing issues with their Dell printers. This could involve troubleshooting printer issues, diagnosing problems, and resolving any issues that the customer is facing.*Resolving customer complaints: I am responsible for handling customer complaints related to Dell printers. This could include issues related to printer functionality, print quality, connectivity, software, and hardware issues.*Responding to customer inquiries: Also responsible for responding to customer inquiries related to Dell printers. This could include questions about printer specifications, printer installation, printer compatibility, and printer maintenance.*Escalating issues: If I encounter a problem that I cannot resolve, I would be responsible for escalating the issue to a higher level of support. This could involve working with the product development team, engineering team, or other technical experts within Dell.*Documenting technical issues: I'm responsible for documenting technical issues that customers are facing and the steps taken to resolve them. This documentation would be used to improve product quality and customer support. -
Customer Service Representative For Alltel WirelessSykes Enterprises Jun 2007 - Sep 2009PhilippinesResponsibilities:*Answering customer inquiries: I am responsible for answering customer inquiries about their mobile services, including questions about billing, technical support, and service features.*Resolving customer issues: I must identify and resolve customer issues, including technical issues with mobile devices, billing errors, and service disruptions.*Providing technical support: I may need to provide technical support to customers who are experiencing issues with their mobile devices, such as setting up new devices, troubleshooting network connectivity problems, and providing guidance on using mobile applications.*Maintaining customer records: I must maintain accurate records of customer interactions and transactions in order to track customer issues and to ensure that billing and service information is up to date.*Meeting performance metrics: I am expected to meet or exceed performance metrics related to call volume, call quality, and customer satisfaction.*Staying up to date on product knowledge: I will need to stay up to date on product and service knowledge in order to provide accurate information and guidance to customers. This may involve attending training sessions and reading technical documentation.
Gizelle May Roxas Education Details
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Computer Science
Frequently Asked Questions about Gizelle May Roxas
What company does Gizelle May Roxas work for?
Gizelle May Roxas works for Central Offshoring
What is Gizelle May Roxas's role at the current company?
Gizelle May Roxas's current role is Virtual Medical Assistant.
What schools did Gizelle May Roxas attend?
Gizelle May Roxas attended New Era University, Quezon City.
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