Documentation Specialist
CurrentDevelop and update existing training materials for agencies onboarding with the company.Lead training webinars for the service desk/helpdesk to demonstrate new system changes.Lead training webinars for internal and external users who will be new to the system.Work alongside the multiple business teams to ensure all documented information is accurate for training purposes.Coordinate with internal teams to manage projects and other integrations.Ensure agency internal and external users understand the system and functionality after onboarding is complete.Work towards improving the onboarding experience for new agencies.Perform other responsibilities to help the service desk as needed.