Internal IT Tier3 handling Meraki networking, firewalls, HPE servers, and Nimble storage for ever expanding and growing business technology company.

Lead pre-sales engagements as subject matter expert to solve customer’s business problems and translate requirements into deliverable solution and services. Actively collaborating with customer, sales, and delivery team to determine the technical requirements to meet client goals and act as technical liaison. Own successful implementation by transitioning designed solutions to the delivery team, remaining engaged with the client, and being a thought leader for customers.

Helping lead a cross-functional, international, team focused on developing and delivering commercial IT services in support of Dematic world class software products. Responsible for IT systems architecting, designing implementation architectures as well as defining the development and roll out strategies for Dematic’s logistics solutions. Working with and communicating across multiple layers of the organization, from executives, to business stakeholders, to technical teams.

Technical infrastructure team lead responsible for IT project work and 2nd/3rd level support for the Microsoft, VMware, HP, Dell, Cisco, WatchGuard, Ruckus, Citrix, Barracuda, EqualLogic, Compellent, Good, BlackBerry, and RSA networking environments.

Technology and business consultant, systems integrator/engineer, and business ownerProvided IT and business consulting to a wide variety of clients, ranging from small (50 user) to enterprise (Fortune 500 & Federal Government) sized environmentsProvided engineering and support assistance to international clientsConsulted at all business levels, and a wide variety of topics, including: networking infrastructure, systems implementation, integration, configuration, management, monitoring, validation, backup/DRP, business continuity, and on-going support of various Microsoft, Novell, VMware, Cisco, and Citrix based products, and solutionsMicrosoft specialist in Active Directory, Server 2008R2, Exchange, and LyncIdentity Manager specialist with Active Directory, eDirectory, LDAP, IAS, PKI, and RadiusOutstanding client service history with many multi-year engagements, both project and ongoing support, as well as many years of repeat business (17+)Business consulting experience in IT strategy, implementation, administration, monitoring and security, as well as business process consulting, ITIL, budgeting, vendor identification/selection/relations, and life cycle managementExcellent communications skills and writing ability, including correspondence, articles, and documentation for clients, vendors, and public (marketing) facing consumptionNearly twenty years of working in teams of various sizes, including ongoing organizational consulting and various team building endeavors

IT Director for 50+-lawyer law firmResponsible for all aspects of server, infrastructure, workstations, software selection, end user support, and trainingWorked with managing partner, board, and IT panel on strategy and direction of technology efforts

National PC and Networking Support HotlineTelephone support engineer for Unisys’s national PC support and networking hotlinePC technical support fielding calls from businesses and end usersNetworking and Novell NetWare installation and support