Maintenance of cloud-based Dell Poweredge Ubuntu serversDeployment and maintenance of Linux and Windows based servers, serving up various applications (LAMP, Load Balancers, DNS, etc.)Proficiency with Ubuntu (Desktop and Server), Windows 2003, Windows 2008, and Windows 7Analysis of system logs to identify hardware and software issuesApplication of updates to Linux and Windows environmentsAdministrator of IBM Tivoli Endpoint ManagerKnowledge of LDAP and Active Directory maintenance and setup to accommodate the needs of new hires and user stabilityProvided assistance with desktop support when requested

Progressively responsible duties and responsibilities, including:Repaired client computers, both hardware and software related issuesAssisted in management of department, including employee relationsEvaluated employees and development of career objectivesPrepared weekly work schedules and handled scheduling adjustmentsAssessed customer needs, resolved challenging issues, exceeding customer expectationsSatisfied despondent clients to exceed their unique needs.Contacted clients for pending approvals and repair statusShipped and tracked customer equipment and store products for repairAssisted customers with computer related questions and service needs

Maintained business income of front desk in tech shopProvided post-op and quick assessment of computers for repairContacted customers for approvals on estimates and repair statusPerformed simple hardware upgrades to computers