Glen D'Souza Email & Phone Number

Gurugram, Haryana, India

Gurgaon, India

Gurgaon, India

• Brand campaign conceptualization• Experience curator• Business generation and relationship building• Project management and execution• Relationship Management with new and existing clients of the company and team

Gurgaon, India

Key responsibilities include leading the conceptualization activities for major projects, identifying new business opportunities with clients, monitoring key interactions with clients, ensuring smooth execution of projects along with the operations team and ensuring the highest levels of customer satisfaction.

Gurgaon, India

C. S. Direkt has been a leading Below-the-Line Marketing Services & Solutions provider for the past 17yrs.With an experience spanning over 5000 events, 10 countries and several leading MNCs all over India, C. S. Direkt offers the following range of services:• Events • Exhibitions • Promotions • Retail Merchandising • Audio-Visual Film Making• Activations• MICE (Hospitality & Travel)

New Delhi Area, India

Strategic Partnership & Public RelationsBoscoNet India is the resource and advocacy wing of The Salesians of Don Bosco in India. My responsibility is to forge and maintain strategic alliances with national and international institutions, corporate and governments to channel their resources both financial and intellectual into enhancing BoscoNet's reach and effectiveness in carrying out its mission

Gurgaon, India

 Managing a team of 20 Customer Service Agents and 3 Subject Matter Experts. Staff motivation, performance appraisal of team members, and counselling for performance and capability building. Analyzing quality parameters of team members. Creating and implementing action plan for improvement, as required. Analyzing workflow to create improvement plans. Evaluating and monitoring agent performance vis-à-vis their defined Key Point Indicators and Key Result Areas. Rostering the daily workforce.  Handling issues and special inquiries forwarded to manager.

Gurgaon, India

 Managing a team of 25 Telesales Agents and 3 Subject Matter Experts. Doing extensive research on market competition. Analyzing process for generation of leads in view of client requirements. Working with the training department to come up with sessions on effective customer engagement and customer interest generation. Working with the recruiting team to define the hiring plan. Managing the employee retention and turnover requirements.

Gurgaon, India

 Managing a team of 35 Telesales Agents. Testing & monitoring client requirements in order to ensure maximum client satisfaction. Resolution of issues regarding client satisfaction.  Resource management and restructuring in order to balance optimal client sales capacity. Agent productivity analysis. Identifying customer specific training needs. Developing and monitoring training plans. Involved in defining IT Plan. Attendance management and leaves planning.

Gurgaon, India

 Managing a team of 18 Telesales Agents. Management of the team to maximize sales, client satisfaction, financial performance and coaching.

Bca

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