Gjenes Belamide Email & Phone Number

Concord, California, United States

• Maximize visibility and profitability by directing a complete overhaul and re-branding initiative. Work closely with C-suite, executive teams, and cross-functional marketing experts on innovative strategies. Secure a.
• Grew Google reviews from a few hundred to 11K+, providing timely responses; executed an action plan to collaborate with all departments, assess call strategies, and train teams on collecting reviews and navigating.
• Sustained a 4.8 rating for the last year; generate monthly reports for all depts.
• Accelerate growth and ongoing improvement by interpreting customer feedback and assessing engagement metrics, using findings to enhance products and strengthen marketing approaches.
• Contributed to an increase in the close rate from 46.28% (2021) to 58.59% (2024) by assisting with retargeting ads and email marketing strategies to obtain qualified leads.
• Produce on-brand visuals, promotional materials, email campaigns, and social media content; design creative slides, PowerPoints, and slide decks to support sales, marketing, HR, and the CEO in branding initiatives.

Concord, California, United States

Concord, California, United States

San Francisco Bay Area

San Francisco Bay Area

• Deployed fine-tuned skills to capture clear photographs and execute creative concepts. Built a network and positive rapport with partnering photographers while assisting with photo shoots.
• Encouraged positive experiences by offering in-depth consultations.
• Supported smooth business operations by presenting contracts, distributing invoices, and maintaining pristine documentation.

Antioch, CA And Kew Gardens, New York

• As a Barista at Starbucks, I provided exceptional customer service in a fast-paced, high-volume environment while crafting high-quality beverages and maintaining a welcoming store atmosphere. I was responsible for.
• Customer Service Excellence: Delivered top-notch service by greeting customers, taking orders, and making beverage recommendations based on preferences, while maintaining a friendly and approachable demeanor.
• Beverage Preparation: Expertly prepared a variety of hot and cold drinks, following Starbucks recipes and maintaining consistency in product quality, from espresso drinks to seasonal offerings.
• Cash Handling & POS: Managed cash and card transactions accurately, processed orders through the point-of-sale system, and balanced the register at the end of shifts.
• Team Collaboration: Worked as part of a team to meet store goals, including speed of service, quality assurance, and inventory management.
• Product Knowledge: Maintained deep knowledge of Starbucks products, menu items, and seasonal offerings to ensure customers were well-informed and satisfied with their choices.

Bachelor Of Arts (B.A.), Communications And Media Studies

Activities and Societies: Tutor- Public Speaking/Speech Writing, Campus Radio Host, Pioneer Web TV, The Pioneer Newspaper (contributor)

Communications

High School Diploma

Activities and Societies: Leadership Associate Student Body Member- Rally Coordinator Junior Class Secretary Teacher Aid