- Inventory- Procurement- Shipping- Receiving- Quality- Export Control- Facilities

• Greet customers warmly, ask about the customer's reason for visiting the store, and guide them to the correct resource in the most efficient manner.• Inquire more detail to learn about the customer's technological needs and offer a complete solution of products and services that is relevant and custom-tailored for each customer’s needs and situations.• Troubleshoot customer's technical problems in a timely manner.• Diffuse negative customer-relations issues and find solutions for customer service excellence.• Use resources wisely to assist the business, coworkers, and customers alike.• Initiate business connections with the businesses on the sales floor.• Deal with ambiguity and learn on the fly about new business processes, products, and services.• Be flexible and perform different roles in the store (Sales, phone operator, inventory assistant, retail and technical support flow director).• Teach workshops for customers on the features of iPhone, iPad, and Mac computers.

• Promoted to Sales Consultant.• Greeted customers, interviewed the customers to find out their needs, and accommodated them properly.• Sold vehicles to customers according to their specific needs and wants.• Conducted test drives for customers.• Called and faxed financial institutions to arrange financing for customers, as needed.• Sent and received fax for insurance agencies.• Made copies of the necessary documents.• Arranged the purchases of customers' vehicles.• Emailed and kept in touch with customers before and after sales.• Provided exceptional customer service at all times.

• Final quality control for newly saleable vehicles. Inspected every aspect of a vehicle that has finished the reconditioning process.• Organized vehicle transfers between stores, which involved checking-in incoming transfer vehicles and other vehicles coming into the store that needed reconditioning, sending out outgoing transfer vehicles, and preparing all documents needed for transfer process.• Kept track of the status of every vehicle during the reconditioning process.• Prepared customer vehicles for delivery.• Organized vehicle inventory in the store and in the display area.