Gayle Meredith Email & Phone Number

Ipswich, Queensland

Fortitude Valley

Eight Mile Plains

The Service Delivery department provided the services that governed and underpinned the delivery of quality services to the business. This included the IT Governance Framework, Risk Management, management of the IT Disaster Recovery Plan, Service Management, Service Desk, End User Computing, Network and Systems, Security Management, Change Management and Testing.

Eight Mile Plains

Develop, implement and manage service transition processes within a complex technical environment ensuring the successful delivery and implementation of system and technology changes according to best-practice principles to meet business needs.I also developed and managed the IT Policy framework based on the ITIL framework and the supporting core processes.The team consisted of Technical Business Analyst, Change and Release Coordinator and Test and Quality Assurance Coordinator… Show more Develop, implement and manage service transition processes within a complex technical environment ensuring the successful delivery and implementation of system and technology changes according to best-practice principles to meet business needs.I also developed and managed the IT Policy framework based on the ITIL framework and the supporting core processes.The team consisted of Technical Business Analyst, Change and Release Coordinator and Test and Quality Assurance Coordinator and Test Analyst. Show less

Eight Mile Plains

Provide an interface between the IS&T Department and other business departments to define project requirements and assist in the delivery of projects that meet business needs.Completed the data analysis to provide an AS-IS base line used to determine the current ITIL maturity level. This was followed the initial redesign and implementation of the Incident Management process and procedures. Once implemented a quality validation analysis was completed which lead to a refinement of the… Show more Provide an interface between the IS&T Department and other business departments to define project requirements and assist in the delivery of projects that meet business needs.Completed the data analysis to provide an AS-IS base line used to determine the current ITIL maturity level. This was followed the initial redesign and implementation of the Incident Management process and procedures. Once implemented a quality validation analysis was completed which lead to a refinement of the process and procedures. Show less

Manage the card payments channels to ensure there was compliance with PCI-DSS and financial regulations. To improve availability and impact of service disruption to the customer and the business I completed a technical and business analysis of the current Card Payment Architecture. This included:• The mapping of the current Payments Architecture;• Identifying the failure points;• Engaging business units to ascertain impacts of a Payments Service outage; • Map the Business… Show more Manage the card payments channels to ensure there was compliance with PCI-DSS and financial regulations. To improve availability and impact of service disruption to the customer and the business I completed a technical and business analysis of the current Card Payment Architecture. This included:• The mapping of the current Payments Architecture;• Identifying the failure points;• Engaging business units to ascertain impacts of a Payments Service outage; • Map the Business Units processes that related the Payments Service;• Investigate and define the processes to be implemented at each failure point to minimise the impact. Show less

Complete an analysis of new/changes to applications to ensure compliance with Corporate Policy and external regulatory requirements. Also to identify and implement process improvement opportunities in Technology and the business.Development of the Business Architecture for Internet Banking from Technical Specifications and Business Requirements. Build supporting procedures and work instructions to ensure compliance to corporate policies and application legislation and… Show more Complete an analysis of new/changes to applications to ensure compliance with Corporate Policy and external regulatory requirements. Also to identify and implement process improvement opportunities in Technology and the business.Development of the Business Architecture for Internet Banking from Technical Specifications and Business Requirements. Build supporting procedures and work instructions to ensure compliance to corporate policies and application legislation and regulations.Develop and implement the Process Framework document and Change Process workflow. Show less