Genevieve Johnson Email & Phone Number

Virginia Beach, VA, US

• Lead collaboration with internal and external stakeholders on technology project development, planning, and execution.
• Oversee the gathering and documentation of functional and technical requirements for automation, process improvement, and growth opportunities.
• Manage and support Beaufort’s critical applications: Salesforce, NetSuite, Microsoft SharePoint, Power Automate, RFP and Contract Management, CTMS, Electronic Data Capture, Veeva, and WordPress.
• Ensure the effectiveness of the Information Security program through vulnerability assessments, patch management, audits, and incident response.
• Supervise the management of hardware assets, including PCs, peripherals, and related equipment.
• Develop and implement end-user training programs to optimize technology use across the enterprise.

Virginia Beach, VA, US

• Supervised a technical team of individual contributors and contractors with an annual budget of $6.5 million.
• Reported to senior leadership, including C-level executives.
• Managed resources to ensure timely project completion, maintained critical application support, and strengthened cybersecurity posture.
• Analyzed data to recommend improvements in KPIs and resolve root cause issues, educating business partners on utilizing out-of-the-box application capabilities over custom development.

Virginia Beach, VA, US

• Acted as the technical liaison between vendors, the security team, and application administrators.
• Managed the installation, configuration, and maintenance of e-commerce system applications.
• Provided level 2 support for complex technical issues, identifying potential risks and engaging necessary resources to resolve or mitigate impact promptly.

Virginia Beach, VA, US

• Collected and documented business requirements from partners, converting them into functional specifications for vendors, application administrators, and programmers.
• Developed comprehensive testing plans, including automated and manual testing scripts.
• Delivered primary troubleshooting support for e-commerce business users.

Norfolk, VA, US

• Partnered with senior management to develop a project roadmap involving key business stakeholders.
• Led a team of Product Development and Quality Assurance Analysts, offering technical and professional guidance.
• Managed high-priority projects, including new site launches and rebranding efforts.

Norfolk, VA, US

Norfolk, VA, US