Genevieve Johnson Email & Phone Number

Virginia Beach, Va, Us

Virginia Beach, Va, Us

• Lead collaboration with internal and external stakeholders on technology project development, planning, and execution.• Oversee the gathering and documentation of functional and technical requirements for automation, process improvement, and growth opportunities.• Manage and support Beaufort’s critical applications: Salesforce, NetSuite, Microsoft SharePoint, Power Automate, RFP and Contract Management, CTMS, Electronic Data Capture, Veeva, and WordPress.• Ensure the effectiveness of the Information Security program through vulnerability assessments, patch management, audits, and incident response.• Supervise the management of hardware assets, including PCs, peripherals, and related equipment.• Develop and implement end-user training programs to optimize technology use across the enterprise.• Oversee administration of user accounts and access.

Virginia Beach , Va, Us

• Supervised a technical team of individual contributors and contractors with an annual budget of $6.5 million.• Reported to senior leadership, including C-level executives.• Managed resources to ensure timely project completion, maintained critical application support, and strengthened cybersecurity posture.• Analyzed data to recommend improvements in KPIs and resolve root cause issues, educating business partners on utilizing out-of-the-box application capabilities over custom development.

Virginia Beach , Va, Us

• Acted as the technical liaison between vendors, the security team, and application administrators.• Managed the installation, configuration, and maintenance of e-commerce system applications.• Provided level 2 support for complex technical issues, identifying potential risks and engaging necessary resources to resolve or mitigate impact promptly.

Virginia Beach , Va, Us

• Collected and documented business requirements from partners, converting them into functional specifications for vendors, application administrators, and programmers.• Developed comprehensive testing plans, including automated and manual testing scripts.• Delivered primary troubleshooting support for e-commerce business users.

Norfolk, Va, Us

• Partnered with senior management to develop a project roadmap involving key business stakeholders.• Led a team of Product Development and Quality Assurance Analysts, offering technical and professional guidance.• Managed high-priority projects, including new site launches and rebranding efforts.

Norfolk, Va, Us

Norfolk, Va, Us