Greg Jones Email & Phone Number

Ferndale, Washington, United States

Bellingham, Washington Area

Second level Support for call center and Online Banking - Support for entire credit union all 7 branches

Bellingham, Washington Area

Provide support for the 10 ATMs during business hours.Setup and administer user accounts for Electronic Services applicationsApprove access to about 60 account per month for Online Banking keeping members data confidentialProvide phone support for all Online Banking, both Mobile and the Web, about 80 calls per monthSetup and conducted training sessions for the entire credit union on the Online Banking servicesManage and support Mobile Deposit Capture, forward facing and the… Show more Provide support for the 10 ATMs during business hours.Setup and administer user accounts for Electronic Services applicationsApprove access to about 60 account per month for Online Banking keeping members data confidentialProvide phone support for all Online Banking, both Mobile and the Web, about 80 calls per monthSetup and conducted training sessions for the entire credit union on the Online Banking servicesManage and support Mobile Deposit Capture, forward facing and the back end. (RDC)Process/verify incoming and outgoing wires and correct any discrepancies in the data Show less

Bellingham, Washington Area

Provide support for the 10 ATMs during business hours.Setup and administer user accounts for Electronic Services applicationsApprove access to about 60 account per month for Online Banking keeping members data confidentialProvide phone support for all Online Banking, both Mobile and the Web, about 80 calls per monthSetup and conducted training sessions for the entire credit union on the Online Banking servicesManage and support Mobile Deposit Capture, forward facing and the… Show more Provide support for the 10 ATMs during business hours.Setup and administer user accounts for Electronic Services applicationsApprove access to about 60 account per month for Online Banking keeping members data confidentialProvide phone support for all Online Banking, both Mobile and the Web, about 80 calls per monthSetup and conducted training sessions for the entire credit union on the Online Banking servicesManage and support Mobile Deposit Capture, forward facing and the back end. (RDC)Process/verify incoming and outgoing wires and correct any discrepancies in the data Show less

Bellingham, Washington Area

Serve as support specialist for the 6 branches on PC applications, software, hardware and peripherals. I personally support the users in Northwest branch. The other 5 branches are mainly supported remotely, usually with VNC. Training and troubleshooting in a networked environment including the development, implementation and maintenance of computer-based information technologies.Troubleshoot, maintain and modify computer, network, printer systems, and telecommunication… Show more Serve as support specialist for the 6 branches on PC applications, software, hardware and peripherals. I personally support the users in Northwest branch. The other 5 branches are mainly supported remotely, usually with VNC. Training and troubleshooting in a networked environment including the development, implementation and maintenance of computer-based information technologies.Troubleshoot, maintain and modify computer, network, printer systems, and telecommunication softwareUser support is on all aspects of computer, printer, and VoIP phone systems.Create user accounts for all the credit union applications including the network and email accountsWork with vendors for support on the systems such as Fiserv, Bit, Summit etc.I Image and deploy computers with CloneZilla.Work with multiple operating systems, Windows® XP, Windows® 7 computers and Windows® Servers 2003, 2010, 2012, physical and virtual. Work help desk tickets using the Kaykao help desk software. Show less

Bellingham, Washington Area

Contract job to image over 100 Window 7 computers

Bellingham, Washington Area

I imaged and deployed XP computer systems for company wide use.Followed confidentiality and security procedures for all personal data on the network, and encrypted company laptops as well as field office desktops. I created email accounts with the Exchange Server and managed user accounts with Active Directory. I troubleshot network and VPN connection issues and monitored the network using the Solar Winds network monitoring tool. Not only did I support the users… Show more I imaged and deployed XP computer systems for company wide use.Followed confidentiality and security procedures for all personal data on the network, and encrypted company laptops as well as field office desktops. I created email accounts with the Exchange Server and managed user accounts with Active Directory. I troubleshot network and VPN connection issues and monitored the network using the Solar Winds network monitoring tool. Not only did I support the users in the corporate office, I supported users in field offices across the United States using remote software. I troubleshoot hardware and software issues, I gave recommendations for equipment replacement and purchases.On call 24/7 with a 4 person rotationWorked help desk tickets using the OTRS ticketing software. Show less

Bellingham, Washington Area

Positions:Computer OperatorData Management Systems AdministratorIT Enterprise TechIT help desk TechI managed the company's computer systems in the data center and systems that were offsite.Provided support for end users, both hardware and software on the LAN/WAN.I installed, maintained and documented all AS/400 computer procedures. Responsible for transferring data to and from the 32 stores in Washington and Oregon.Backed up and restored… Show more Positions:Computer OperatorData Management Systems AdministratorIT Enterprise TechIT help desk TechI managed the company's computer systems in the data center and systems that were offsite.Provided support for end users, both hardware and software on the LAN/WAN.I installed, maintained and documented all AS/400 computer procedures. Responsible for transferring data to and from the 32 stores in Washington and Oregon.Backed up and restored information on Network/Phone/AS400/Pharmacy/Unix systemsManaged user accounts with AD, and monitored the network connections using the Big Brother monitoring software.Maintained and troubleshot issues with hand held ordering devices - Mainly Telxon Scanners.Provisioned user access and maintained user accounts on both of the AS400's.Created store shelf tags and maintained the Unix’s software so the stores could print them at store level.Monitored programmers jobs on the AS400 and notified them of any problemsDocumented all procedures that ran on the AS400's and PC based procedures, and trained users on any new systems indtorduced or procedures that were new.Became the liaison between the IT department and other departments in the corporate office.Part of the team to make decisions regarding system downtime and maintenanceI was on call 24/7 with a 4 person rotation.Purchased IT/Print shop supplies, created an Access database to keep track of the IT inventory.Installed new printer system for the AS400's when the DocuTech was decommissioned.Responsible for regression testing the new PC based pricing system.Kept the AS400 database current with the new PC pricing system data.Worked help desk tickets using the Track-IT help desk ticketing system. Show less