Gibril Jow work email
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Gibril Jow personal email
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I am a high-energy and results-driven Operations and Utility Billing Management Professional with over 15 years of experience leading high-performing teams and managing complex operations for multi-million-dollar organizations. In my current role as a Utility Billing Supervisor for the City of Acworth, I have successfully transformed our billing operations, ensuring accuracy, efficiency, and customer satisfaction while leading a dedicated team of billing technicians.Throughout my career, I have consistently demonstrated my ability to develop and implement strategic initiatives that drive operational excellence, optimize processes, and deliver bottom-line results. My leadership style is grounded in collaboration, continuous improvement, and a passion for service excellence, which has earned me the respect and trust of senior leadership, peers, vendors, and employees alike.Key Skills and Accomplishments Include:Utility Billing Operations ManagementTeam Building and LeadershipStrategic Planning and Tactical ExecutionProcess Improvement and EfficiencyCustomer Service ExcellenceManagement and SupervisionProblem Solving and Decision MakingBudget and Financial ManagementCross-Departmental CommunicationData Management and ReportingI am always open to new connections and opportunities. Please feel free to reach out to me at smarjow@gmail.com if I can be of assistance.
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Billing SupervisorCity Of Acworth, Georgia Aug 2022 - PresentAcworth, Georgia, United States -
Director Of Sales And Customer ExperienceMacy'S Oct 2021 - Dec 2021Alpharetta, Georgia, United States -
Operations Training SupervisorRacetrac Apr 2021 - Jul 2021Marietta, GaIn charge of developing and executing comprehensive annual training plans with an ongoing identification of real-time training needs for over 200 employees across 23 stores throughout Atlanta. Holds budget responsibility for daily, weekly, and monthly financials while maintaining vendor relations, inventory control, and overseeing product substitutions. ➣ Spearheads the planning and implementation of new food programs and food quality for 23 stores. One of 5 OTSs directing the food program for the entire state of Georgia. ➣ Supervises staff and provides crisis intervention support to up to 200 employees. -
General ManagerRacetrac Jun 2012 - Apr 2021Marietta, GaPromoted multiple times with increasing responsibility leading five different stores over nine years with each store achieving a top-three performance ranking (out of 13 stores). Continually improved store conditions, food service execution, and profitability while assuring the highest level of service aligning with RaceTrac’s regional strategy and goals. ➣ Won the 2020 “Chairman’s Council Award” as one of the top 10 General Managers in Georgia for outstanding individual performance and consistently achieving operational excellence. ➣ Increases sales revenue and margin by over 20% YoY (100% improvement over corporate goals), maintained shrink of less than .6%, and consistently maintained a tight labor budget.➣ Supervised 14 full-time and part-time staff spending significant time on every shift to coach, train, assess, and encourage the staff to meet store goals and objectives.➣ Drove excellence in food service by executing designed processes, implementing goals to increase sales and margin, product quality, and the utilization of training resources.➣ Maintained and promoted a safe workplace and safe product handling by supporting safety training initiatives and counseling staff as needed.
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Co-Manager, Assistant Store ManagerRacetrac Feb 2010 - Jun 2012Kennesaw, GaPromoted to serve in a dual role as a Co-Manager and an Assistant Store Manager. Assisted the Store Manager in leading a ten-person staff in a high-volume, fast-paced environment. Fostered positive and professional relationships with co-workers and guests while simultaneously maintaining a consistent team-oriented attitude.➣ Recognized by leadership as the #1 ranked Assistant Manager in the Atlanta area for setting a leading example of RaceTrac’s core values, leadership qualities, and consistent top performance. ➣ Greeted and interacted with new and regular guests in a genuinely and suggested products that compliment purchase to enhance the overall guest experience.➣ Developed and managed weekly staff schedules to ensure proper labor coverage during peak business.
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Field TrainerRacetrac Oct 2008 - Feb 2010Kennesaw, GaAccountable for developing the skills and knowledge of management and associate-level staff by planning, designing, and delivering comprehensive training. Worked in partnership with the Development Supervisor and the Recruitment and Engagement Specialist to plan and schedule customized training based on immediate needs. ➣ Created and maintained a detailed report to document each employee’s performance, providing formal analysis and recommendations for improvement to the Development Supervisor. ➣ Assisted leadership with new hire orientations and ensure every new hire was set up for success.
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Night ManagerRacetrac Jun 2007 - Oct 2008Marietta, GaBrought on board to oversee and direct store operations during the overnight shift. Collaborated with the Store Manager in developing short and long-term business objectives dedicated to staffing, merchandising, sales growth, inventory management, and customer service. Consistently met or exceeding monthly revenue targets and KPIs. ➣ Maintained store inventory in a neat and organized manner leveraging FIFO methodology. ➣ Closely tracked and documented staff performance providing weekly updates to the Store Manager. ➣ Performed regular competitor surveys in the surrounding market to gather feedback on market trends, consumer purchasing habits, and tangible approaches to improve customer service. ➣ Assisted the Store Manager in identifying and proactively resolving outstanding store maintenance issues.➣ Led ongoing recruiting efforts to qualify, hire, develop, and retain top employees for every shift.
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Store ManagerSam'S Mart, Inc. Dec 2005 - Jun 2007Atlanta, GaEarned a fast-track promotion to a Store Manager. Directed day-to-day store operations within a high-volume, guest-focused, transactional environment. Supervised six part-time Sales Associates and an Assistant Manager and led staff recruiting, hiring, training, and ongoing performance management. ➣ Earned commendation for consistently meeting or exceeding monthly revenue targets and KPIs. ➣ Coordinated and led weekly staff meetings to share best practices, discuss upcoming promotions, and provide encouragement and support to the team.➣ Provided hands-on guidance and mentoring to the Assistant Manager focusing on driving revenue, controlling costs, and ensuring all the staff provides the highest level of customer service. ➣ Spearheaded in-depth monthly inventory audits while closely tracking and analyzing merchandising efforts. -
Assistant ManagerSam'S Mart, Inc. Feb 2005 - Dec 2005Atlanta, GaServed as the Store Manager’s “right hand” in managing daily store operations, training staff, serving customers, and developing creative approaches to streamlining processes to increase productivity. Worked collaboratively with multiple vendors weekly to review product quality, negotiate pricing, and discuss product placement.
Gibril Jow Skills
Gibril Jow Education Details
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3.4 Gpa -
Valdosta State UniversityOrganizational Leadership -
Gambia Technical Training InstituteHigh School Diploma, Software Applications
Frequently Asked Questions about Gibril Jow
What company does Gibril Jow work for?
Gibril Jow works for City Of Acworth, Georgia
What is Gibril Jow's role at the current company?
Gibril Jow's current role is Utility Billing Supervisor.
What is Gibril Jow's email address?
Gibril Jow's email address is gj****@****rac.com
What schools did Gibril Jow attend?
Gibril Jow attended Chattahoochee Technical College, Valdosta State University, Gambia Technical Training Institute.
What skills is Gibril Jow known for?
Gibril Jow has skills like Retail, Sales, Customer Service, Merchandising, Inventory Management, Management, Visual Merchandising, Sales Management, Team Building, Leadership, Profit, Strategic Planning.
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