Manager, Business Analytics
Hoboken, Nj, Us
Flow is a Bain Capital-backed SaaS startup, providing a turn-key platform for e-commerce companies to go global, capturing international demand for their products.Support and manage key business areas including:- Finance: Gross margin and FX optimization of 30+ currencies, 70+ payment methods, and global banks.- Sales & Biz Dev: Conduct weekly review meetings with sales organization within Flow and externally with partners, initiating a new stream of revenue through our partner program.- Account Management: Facilitate client onboarding, and nurture international revenue growth for retailers varying in degrees of experience from SMBs to large Enterprise clients. - Business Operations: Restructured our Customer Service team through use of automation tools, to limit head count growth, without affecting customer response rates.- Marketing: Responsible for new client demand generation, and Implementation of tools that drive international customers to our client’s websites.- Logistics: Maintain relationships with carriers shipping to 200+ countries, monitor daily package tracking, and monthly invoice reconciliation.