Gerardo Rosas Email & Phone Number

Miranda, Venezuela

Caracas, Venezuela

Plan and manage the life cycle of Credit Business Information Systems. Analyze applications performance and coordinate actions with the other areas of management and suppliers in order to maintain and improve performance.Support and advice for the design of new IT solutions.Coordinate the development, support, operations and infrastructure teams to manage incidents and problems within the service level agreements (SLA).Ensure the quality of the Information Systems integration following the architectures, standards, guidelines and procedures of the Solutions and Technological Services Direction.Manage software factory contracts, support and maintenance of Credit Business Information Systems.Generate, measure and report KPI's to guarantee the goals achievement.

Workflow, Enterprise Content Management, Intranet, CRM and SAP Applications Systems Support Management; Ensure availability and continuing operation of Collaborative and Business Applications (Workflows), Content Management, Intranet and SAP modules (MM, SD, HR, CO, BW) via preventing, detecting, resolving issues and implementing solutions. Lead a Department Managers and Analysts team dedicated to resolve incidents within Service Level Agreements (SLA). Negotiate and monitor cases that require support from other areas of technology and organizational processes in the company. Key Client functions/units: Administration, Credits, Technology, Insurance, Archiving, Human Resources, Frauds analysis, Branch offices

Workflow and ECM Systems Development and Support Management; In charge of 3 Departments: Support and maintenance, Development and Enterprise Content. Key role was to coordinating System Analysts and Project Managers teams to solve incidents, problems in productive environment as well as especial teams to develop and support the Enterprise Content Management (ECM) solution including all the phases (capture, access, store, manage, deliver, preserve). Key Client functions/units: Departments of Credits, Administration, Technology, Information Security.

Coordinate teams of Project Managers and stakeholders during IT service/products delivery process, throughout all Software Development Life Cycle phases of critical projects/applications portfolio, assuring meeting of stakeholder's needs by accomplishing strategic goals and maximization of business benefits of Credit Loans, Administration and Technology Departments. Key Client functions/units: Departments of Credits, Administration, Technology.

Lead multidisciplinary team of developers, Business Administrators, Testers, DB administrators, Servers administrators and vendors working on multiple projects simultaneously. Some projects delivered: Migration of the Home Loan Processing System from Lotus Notes Platform to J2EE/DB2; develop and implement an Enterprise Content Management solution based on Documentum EMC2 Plattform; implementation of car loans systems for request through Internet, and adapting collaboration systems for currency reconversion project (Government Requirement). Key Client functions/units: Departments of Credits, Administration, Technology.

Developed/maintained a business loans processing system based on a Workflow Management using J2EE Technology (Websphere Application Developer Integration Edition and Websphere Process Choreographer. Enterprise Java Beans and connect with DB2 for iSeries). Key Client functions/units: Business Loans Department, Bank Agencies.

Develop and maintain several Corporate Websites using Dreamweaver and Adobe Photoshop. Key Client functions/units: Goverment, Private Companies.

Prepare and dictate trainings oriented to Computer Students in several Programming Languages (C++, Visual Fox Pro, Assembler, Java).; Evaluate application developers work assignments providing them with feedback. Provide extensive support to application developers during laboratory work and projects. Key Client functions/units: Students of Informatics Engineering of the "Universidad Centro-Occidental Lisandro Alvarado".

Graduated In Project Management

Specialization, Business Management Specialist

Informatics Engineer, It