Justin Slagle Email & Phone Number

Tipton, Pa, Us

Quincy, Ma, Us

Providing an integral function to the continued success of the most profitable divisions of a rapidly growing telecommunications company: • Redesigned, developed, and maintain the commercial order entry system through Salesforce.com, enhancing company-wide communications • Facilitated $245M in contracted revenue via architectural changes of many outdated business processes • Provide primary support and of 250+ Salesforce users, including training and case management • Manage projects for company-wide initiates, engaging with internal decision makers & overseeing external consultants

Quincy, Ma, Us

• Demonstrated dynamic leadership abilities in interfacing with various departments, organizations, and companies, gathering pertinent data in order to make educated planning decisions• Acted as a liaison between the sales team, processing team, and all levels of management, in order to ensure that processes remain consistent and congruent with company goals• Facilitated the redesign and implementation of commercial sales processes, by initiating heavy integration within SalesForce and EchoSign• Managed change effectively by developing training materials and conducting training sessions with sales, processing, and management teams• Demonstrated a proven ability to challenge underlying inconsistencies and conventional thinking in order to maximize efficiency• Handled design and implementation of various commercial projects, streamlining commercial processes and maximizing revenue

Quincy, Ma, Us

Facilitated the implementation of a brand new order processing department, designing new processes for evolving problems, in order to acquire new revenue:• Developed more efficient methods of order entry and processing for commercial sales• Created procedural documentation and manuals for installing and supporting several new services• Performed lead & training functions for other team members• Processed $1.88M in new contracted revenue in 2012

Quincy, Ma, Us

Provided leadership, and training to sharpen the abilities of the technical support department, building a small, specialized team to handle complex issues and high-value customers: • Recruited, interviewed, hired, and trained agents to provide technical support for Internet and IP-based phone services• Developed standards for performance metrics and analysis• Designed/created a support intranet to assist agents with organization, training, troubleshooting• Created volumes of procedural documentation and troubleshooting guides• Worked closely with local law enforcement to assist with tracking criminal activity

Quincy, Ma, Us

• Set up new customers accounts• Handled upset and irate customers for both billing and technical issues• Performed troubleshooting for dial-up and domain customers• Managed a small team of specialized support agents • Represented the company at several Chamber of Commerce events

Master Of Business Administration (M.B.A.), Project Management

Certificate, Project Leadership

Bachelor’S Degree, Business Administration

Associate Of Applied Science, Web Design/Development

Computer Science