Responsible for customer relationships throughout the life cycle of contracts.Support sales and operations teams in the successful delivery of services, proactively identifying and managing risks, solving problems when necessary.Supporting customers on their digital transformation journey.Management of action plans to satisfy our customers

Senior Operations Manager for Enterprise customers in the Retail, Healthcare, Industry, Services and Utilities sectors, leading the project and service contract teams composed of Project Managers, Service Managers, Coordinators, financial planning teams and multidisciplinary technical teams. Responsible for contract management, financial analysis and control, internal and external processes. Management of project teams in large technology integration projects such as Cisco SD-WAN, DNA, ACI… Show more Senior Operations Manager for Enterprise customers in the Retail, Healthcare, Industry, Services and Utilities sectors, leading the project and service contract teams composed of Project Managers, Service Managers, Coordinators, financial planning teams and multidisciplinary technical teams. Responsible for contract management, financial analysis and control, internal and external processes. Management of project teams in large technology integration projects such as Cisco SD-WAN, DNA, ACI, Wireless, Cloud, Security and Datacenter. Management of support contracts and Telecom services. Show less

Operations Manager for Top Enterprise clients for the Financial sector, leading the project and service contract teams formed by Project Managers, Service Coordinators, planning team and multidisciplinary technical teams.Responsible for contract management, financial analysis and control, internal and external processes.Management of project teams in large technology integration projects such as Cisco SD-WAN, DNA, ACI, Wireless, Cloud, Security and Datacenter.Management of support… Show more Operations Manager for Top Enterprise clients for the Financial sector, leading the project and service contract teams formed by Project Managers, Service Coordinators, planning team and multidisciplinary technical teams.Responsible for contract management, financial analysis and control, internal and external processes.Management of project teams in large technology integration projects such as Cisco SD-WAN, DNA, ACI, Wireless, Cloud, Security and Datacenter.Management of support contracts and Telecom services. Show less

Management of multidisciplinary teams, responsible for training, coaching, career planning and support in the human resources area in the selection process. Responsible for the strategic planning of the technical area with coverage supporting the Business Areas, adoption of new technologies, new suppliers, elaboration of processes. Responsible for large and strategic projects for customers in the Electric, Financial, Industry, Telecommunications and Services sectors.

Project Manager for customers in the Electric, Financial, Industry, Telecommunications and Services sectors. Responsible for integration and IoT projects of companies in the electricity sector, with emphasis on the projects of smart grids and meters at AES Eletroupaulo in SP, and Telemanagement of Public Lighting at BHIP in BH, both using Cisco Smart Grid technology.

Coordinator and leader of the Wireless technical team, responsible for training, coaching, career planning and human resources support in the selection process. Technical responsible for large projects of Wireless, Networks and Security technologies in large companies, with emphasis on the Wi-Fi 3G Offload project, used during the Rio 2016 Olympic Games, with the installation of more than 1300 Wi-Fi Access Points from Cisco in the gyms of the games, including the Engenhão stadium.

Technical Support Specialist (Engineering) - Technical Leader of the Project Engineering network and wireless team. Responsible for the implementation of new projects and services, analysis of proposals, Kick Off meeting, elaboration of logical project, planning of activities, support to field engineers (Fields) during implementation and documentation review. Coordination of field teams, providing support to technical activities, training and professional education in matters of posture… Show more Technical Support Specialist (Engineering) - Technical Leader of the Project Engineering network and wireless team. Responsible for the implementation of new projects and services, analysis of proposals, Kick Off meeting, elaboration of logical project, planning of activities, support to field engineers (Fields) during implementation and documentation review. Coordination of field teams, providing support to technical activities, training and professional education in matters of posture, behavior, commitment, focus, objectivity and performance in the activities performed. Responsible for implementing the entire line of Cisco Catalyst switches, complete Cisco Wireless solution, Ascenlink Internet Balancer from Xtera, Cisco WAAS WAN Optimizer, Cisco Works management tool, Restructuring of LAN networks with network segmentation by VLANs, Network analysis of complex environments with Sniffer Wireshark and Observer, involvement with multi-technology projects such as Cisco IP Telephony, Cisco Security and Checkpoint. Working together with the project manager in the definition of scope, schedule of activities stipulating deadlines and responsibilities, risk mapping, definition of risk points, points of attention. Show less

Responsible for implementing the entire line of Cisco Catalyst switches, complete Cisco Wireless solution, Ascenlink Internet Balancer from Xtera, Cisco WAAS WAN Optimizer, Cisco Works management tool, Restructuring of LAN networks with network segmentation by VLANs, Network analysis of complex environments with Sniffer Wireshark and Observer, involvement with multi-technology projects such as Cisco IP Telephony and Cisco Security and Checkpoint. Installation, Configuration and management of… Show more Responsible for implementing the entire line of Cisco Catalyst switches, complete Cisco Wireless solution, Ascenlink Internet Balancer from Xtera, Cisco WAAS WAN Optimizer, Cisco Works management tool, Restructuring of LAN networks with network segmentation by VLANs, Network analysis of complex environments with Sniffer Wireshark and Observer, involvement with multi-technology projects such as Cisco IP Telephony and Cisco Security and Checkpoint. Installation, Configuration and management of Cisco PIX and ASA firewalls, Site-to-Site and Client-to-Site VPN configuration, 3Com, DELL and HP switches and routers. schedule of activities, deadlines and responsibilities, risk mapping and points of attention. Show less

Started as a level 1 technical support analyst, moving to level 2 and having as his last role for 5 years the leadership and coordination of the technical team responsible for maintaining the network and service desk support contracts, service and follow-up of calls, compliance with SLAs , monitoring and RMA request, monthly meetings with customers to monitor and evaluate the services provided, negotiation with suppliers and manufacturers. Implementation of new projects and services not covered… Show more Started as a level 1 technical support analyst, moving to level 2 and having as his last role for 5 years the leadership and coordination of the technical team responsible for maintaining the network and service desk support contracts, service and follow-up of calls, compliance with SLAs , monitoring and RMA request, monthly meetings with customers to monitor and evaluate the services provided, negotiation with suppliers and manufacturers. Implementation of new projects and services not covered by contract, performing analysis of proposals, meeting with the client, elaboration of logical project, planning activities, support to field engineers (Fields) during implementation and documentation review. Technical support for users of Windows 95, 98, ME, NT, 2000 and XP environment Coordination of field teams, providing support to technical activities and professional guidance on issues of posture, behavior, commitment, focus, objectivity and performance in the activities performed. Show less

Datacenter Routine – Monitoring servers and dedicated data and voice links, handling DNS calls, Firewall, Proxy, Dedicated Link Problems, Routing Problems, etc.

Internet technical support (dial-up, ISDN, Cable and Speedy ADSL).Technical training for Terra provider support operators