Gregory Vincent Email & Phone Number

Seminole, Fl, Us

Virginia Beach, Virginia

As a Business Project Manager for UST GLOBAL, I was responsible for the implementation of a multi-year/multi-million dollar workstream (part of the Voyager 2020 PBM migration from Express Scripts to CVS). My duties included managing the delivery of project governance artifacts, business requirements, user acceptance testing, and operational readiness plans and executions. I managed the transition of a Pharmacy Benefit Manager (PBM) program and post transition stabilization. I worked with Business Analysts to direct the development of thorough business requirement documentation for system enhancements. I defined project scope and objectives by working with Product Owners who were part of various SAFe Agile teams. I monitored and tracked progress using JIRA toolset and participated in Program Increment (PI) planning sessions to ensure requirement prioritization. I created and maintained complete and thorough project plans for both internal and external clientele. I worked with vendors to ensure Medicaid Encounter Submissions testing accuracy and completeness. I also handled post implementation activities and documented lessons learned. Additionally, I led and facilitated appropriate internal/external client meetings and documented successes, risks, outcomes, and actions. Finally, I was responsible for managing collaborative communication across various functional, technical, and operational teams.

Plano, Tx

I was entrusted with the leadership of the most extensive project-based initiative taken on by the organization, where I had full project management responsibility for a large-scale special drugs benefit plan migration involving four prominent companies. I optimized the operations and oversaw process improvements, leading the interactions with potential corporate customers such as CVS Caremark, Prime Alliance Rx (Walgreens), and the Federal Pension Fund drug plan. I managed escalated issues, scoring, and teams while holding full-life cycle project delivery responsibility, on-site client updates and support, readiness criteria planning and evaluation, testing, and all executive-level reporting and communication. Additionally, I was accountable for conducting regular project team meetings, reporting weekly status, managing change control processes, tracking project deliverables, issues and risks, formulating a mitigation plan for identified risks and issues with input from project teams, and reviewing staffing models and providing suitable recommendations.✰ Coordinated the QA testing for the project with vendor project teams; assessed collected data using analytical approach to design best practice methodology to meet functional specification.✰ Assumed a lead role in all training strategies for internal and external vendor teams, including multiple department teams within BCBSA.✰ Delivered Final Knowledge transfer documents and comprehensive End-of-Project Report to successfully hand-off the project to Executives at BCBSA.✰ Managed and provided guidance related to Salesforce Tool enhancements, for client tracking of sales and support initiatives.✰ Managed responses within PSG Request for Proposal (RFP) bids as well as providing scoring for incoming Pharmacy Benefit Manager (PBM) RFP’s.

Saint Louis, Missouri

I held leadership responsibility for Consumer Driven Healthcare Production Support staff. I built strong relationships with senior management designed to improve communication throughout the organization. I championed a customer centric approach to team management and restructured and rebranded the existing group to restore departmental image with internal partners and external vendors. I partnered with peers to introduce a career roadmap for staff and worked to develop staff through constant mentoring and coaching resulting in a performance-driven team known for consistently delivering creative solutions above expectation. ✰ Reduced incident management ticket backlog from 800 per month to 150 per month after introducing strategic process changes.✰ Improved handling time for issue resolution by 85%, moving from 20 to 3 days after working closely with teams to streamline operations. ✰ Led a task force recognized for reducing incident impact volume from $500K to $100K over nine months.✰ Maintained a staff of 14 while support requests increased 150% from prior year.✰ Developed new monitoring metrics aligned with corporate vision allowing for improved customer experience, reduced churn, and increased value for clients.

Maryland Heights, Mo

I was handpicked by acting CIO/VP to turn around a troubled Operations PMO Department. I directed large projects, maintained hands-on responsibility for several critical full-life cycle projects and supporting Release Management functions. I coordinated and executed Software Quality Assurance test cycles including functional, system, end-to-end, interface, and data conversion. I created an automated test script library to support reuse, oversaw systems audits and data extractions, and built weekly and quarterly maintenance and release management strategies to ensure on-time deliveries and seamless operations.✰ Initiated weekly project management meetings to understand potential project issues and maintain timely project delivery; led monthly project scope meetings to ensure senior leadership understood all project challenges and milestones.✰ Implemented Microsoft Project Server, Project Web Application, and MS Project 2013 to streamline operations, improve project tracking, and increase department performance while reducing time and effort.✰ Developed detailed release plans and deliverables in support of key stakeholders, detailing the readiness of each release; environment readiness, training and support plans, rollout, and back out plans, as-well-as risk management. Senior PMO LeaderI also served as senior PMO leader and tasked with overseeing and managing multiple ongoing IT initiatives, implementations, and integrations. I deployed a strategic mindset and metrics-driven decision making paired with an understanding of how to build relationships across a matrixed organization. I audited systems and data extraction/manipulation to ensure the proper use and allocation of resources throughout the project lifecycle. I analyzed and assessed team performance, led cross functional Business Systems Analysis teams to ensure quality, timeliness, and accuracy, and worked to create, document, and champion a set of flexible, repeatable, and stable processes.

O'Fallon, Missouri

I was tasked with, and successfully delivered, the creation of two new departments within eight weeks. I led the new UAT and Release Management departments from zero to fully functional within the set time. I managed and mentored a staff of 32 direct report FTE and 103 offshore resources. I planned and designed the evolution of processes and procedures for the Testing and Release Management teams and defined roles while eliminating operational inefficiencies and risks. I developed key KPI’s focused on a culture of discipline and accountability resulting in multiple promotions for direct reports. I oversaw the planning and execution of projects ranging from system-wide initiatives of over $21M to smaller fixes and patches. I provided technical leadership and strategic direction in software testing for REL Mortgage applications and delivered consistent MIS reporting and updates to Business Management on testing status and risk mitigation strategies. I partnered with Business Management and SMEs to maintain communication lines with testing staff. I closed the project with a smooth transition of resources, documentation of learning provisions, and feedback reports. I also continued to monitor the project post-implementation to manage any potential defects or issues.✰ Maintained a staff turnover of zero over a five-year period while managing 32 FTE’s.✰ Identified as one of the tope 10 managers in the annual Employee Satisfaction Survey.✰ Managed the evolution of prospective processes and procedures; identified operational deficiencies and risks while simultaneously creating innovative risk mitigation solutions.✰ Defined all roles and operational processes and strategies resulting in faster testing turnaround time with a higher level of accuracy.✰ Efficiency management and process improvement focus led to the delivery of successful project milestones with the full support of all project teams.

Maryland Heights, Missouri

• Managed and coordinated the deployment of software development and maintenance activities for monthly releases across a matrix organization.• Responsible for customer issue driven software patches, maintenance releases, major function releases, serviceability and non-serviceability software enhancements.• Designed and implemented the necessary lifecycle templates to support system standards and procedures for analysis and testing.• Partnered with software development, quality assurance, customer service organizations and customers.

O'Fallon, Missouri

• Managed all Software Development Life Cycle (SDLC) phases from requirements definition, analysis, design/specification, development, testing, implementation, and closure. Ensured delivery of projects on time, on track and within budget. • Managed multiple Data Warehouse (MCIdeAs) projects.• Guided all project teams for adherence to MasterCard’s new Project Management methodology (XPM).• Prioritized and monitored work, along with resource allocation, to ensure seamless coordination with multiple departments for successful production releases.

Saint Louis, Missouri

• Managed and lead cross functional enterprise wide IT projects in the design, development, and implementation of roughly 50 high priority – high visibility enterprise projects for delivery within time, cost and scope.• Monitored all portfolios to ensure that projects were valid and met methodology compliance. • Created key project deliverables (in accordance with SBC's PMI project life cycle methodology), risk analysis, jeopardy tracking, cost/benefit analysis, development and tracking of project plans, building of project task schedules and resource allocations, project budget management, project cost forecasting, for the CCTP Web/IVR projects.• Managed a $3 million-dollar development effort, geographically dispersed, that controlled and coordinated delivery of over 100 million outbound messages annually, from various sources (IVR, Web, etc.). • Directed project teams involved with project control, change management, requirements management, deployment planning, process engineering, risk management and project reporting. • Interfaced with internal business clients, project sponsors, business development teams, governance team and IT services to ensure customer satisfaction, integrate project scope, resolve issues, and ensure on-going projects were consistent with corporate standards.

Saint Louis, Missouri

• Founded and developed a high-performing IT Application/Web technology group that identified business needs, recommended technical solutions, worked with users to instill ownership, and deliver projects on schedule. • Team was comprised of 18 members which include Project Manager, Business Analyst, Data Analyst, Web Developers and Database Administrators. • Directed enterprise management for client/server and web initiatives including technology administration, strategic planning and new technology research. • Created innovative solutions for improved operations, technology optimization, and customer opportunities to meet the needs of a fast growing company. • Responsible for strategic planning, technical evaluation, implementation, and support of complex computing infrastructure in alignment with business priorities and goals in a multi-platform environment.• Introduced new technologies such as Microsoft SQL Server database platform to capture and store customer information from mainframe customer billing systems. Data was used by Marketing to facilitate demographic analysis, trends, etc..• Prepared cost benefit analysis to determine contract vendor selection and application module purchases. • Successfully developed and implemented infrastructure for Application Development processes and methodologies for both Client/Server and Web. • Negotiated software contracts with selected vendors and procured consulting services to implement joint development projects.• Responsible for consultants and third-party vendors ensuring delivery of system on time within budget.