Ghaith Kabbani Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Provide Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk.
• Provide HW Break & Fix support services to end users when hardware incidents need a replacement of defective whole unit by an equivalent one.
• Provide Asset Tracking services for Schneider workplace equipment. Ensure CMDB is updated to reflect required, accurate data for new equipment deployments, equipment reassignment, equipment returns, etc.
• Provide Eyes & Hand support to operate technical task requests on infrastructure equipment, and under control of the remote administration team.
• Provide on-site support for server maintenance upgrade activities.
• Perform pro-active and on-demand health check of IT systems including, but not limited to: printers, copiers, fax machines, scanners, and video conference equipment

Dubai, United Arab Emirates

• Provide timely hardware and software related support to the computer users within the Group in order to meet business processing requirements.
• Perform preventative maintenance on the computing resources in order to optimize computer performance and availability of computing infrastructure.
• Support the system administrator with data backup and recovery tasks on the file servers in order to maintain the information consistency and availability in accordance with Group IT policy.
• Collect, document and keep track of all IT assets in order to keep IT inventories up-to-date.
• Provide the end users (our customers) with a positive experience in order to establish their trust on IT services and provide their feedback as a source for improvement.
• Coordinate with project manager on execution of project activities in order to compliment and contribute in-house on project based initiatives.

Sharjah

• Mediating IT Service Desk incidents, requests and problems.
• Installing, updating and controlling computer labs.
• Preparing and configuring new PCs using SCCM and Ghost.
• Applying updates and patches using SCCM and Secunia.
• Monitoring network and configuring Routers.
• Assembling computers and solving hardware incidents.

Sharjah, United Arab Emirates

• Fixing errors on PC’s.
• Formatting, and installing Drivers.
• Solving problems on phone and computers.
• Imaging PC’s and assembling computers.

United Arab Emirates

• Resolving hardware and software incidents.
• Preparing new PC’s using Ghost.
• Assembling computers.
• Switches Configuration

Ms, Information Technology Management

To enrich my knowledge and learning skills, I have decided to start my master degree along my career life. This helped me better organize.

Bs, Computer Engineering

Activities and Societies: Student Leadership Program Community ServiceStudied B.S in Computer Engineering in AUS. During my studying path.