Sales, Marketing And Training Representative
Provided marketing and sales support to the Pennsylvania Lottery and its 8500 retailer base as a sales representative, marketing support specialist, accounting expert and a certified trainer. * Managed and developed several sales and marketing territories of lottery retailer accounts (400-600 stores/territory) in both western and eastern Pennsylvania. * Analyzed customer services, sales, training and marketing needs for more than 2,000 Pennsylvania Lottery retail locations during employment. * Presented and participated in over 150 on-site promotions, "Ambassadorships," for brand products, new product launches and beta product testing. *Met and exceeded goals 100% of the time for deadline assignments, received quarterly sales bonuses for 20 consecutive quarters for exceeding sales goals. * Provided leadership and partnering by conducting and managing bi-weekly meetings with lottery regional management to identify and address issues of concern, review sales numbers, promotions, marketing strategies and review retailer training and installation schedules. * Certified trainer who has presented and conducted over a thousand training sessions, in multiple venues, for Pennsylvania Lottery retailers, while promoting brands, instruction on product usage, accounting procedures, lottery regulations and technical instruction on hardware. * At the request of Pennsylvania Senior Management developed "Customer Awareness" a training program designed to address and identify issues of customer perceptions, values and communications for company management and employees. * Provided and assisted in first tier support, in hundreds of instances, for resolution of retailer issues. * Selected to participate, as a customer liaison providing filed support and training, on five state government contract conversion teams with: Indiana, Pennsylvania, Maryland, Delaware and Connecticut..