Experienced Business and Process Analyst with a strong background in the insurance industry. Skilled in business administration systems, modernization, customer communications, prioritization and identifying opportunities for improvement. An accomplished professional with over 8 years experience in the insurance industry. As a master organizer with an eye for detail, have experience in coordinating and rolling out process improvements, initiatives and modernization. Through my passion to coach and develop others I build trusted relationships. Natural enthusiasm and drive for achievement push me to overcome challenges and drive a productive team. Extensive knowledge and skills in the following areas:✓ Business System Administration✓Account management✓ Agile and Waterfall methodologies✓ Staff development and training✓ Project and event coordination✓ Corporate correspondence and reports✓ Planning and analysis✓ Regulatory compliance✓ Teamwork and collaboration✓ Standard workflow process