Keenan S. Email & Phone Number

Brand and marketing consulting for 301's various projects and clients, including a hardware startup.Reinvigorating client's brand image and story through visual design, copywriting, and storytelling.Completely revamped copy on physical collateral.Completely revamped company website flow, design, and copy.Established brand voice and style guide to bring consistency to all marketing channels.

I help businesses identify trends in their own corporate cultures, advising on best practices for creating workplaces where people thrive. I also provide an array of consulting and design services around company branding, including website design and copywriting/copyediting services.My people-first approach focuses on equipping senior and front-line leaders with the tools they need to increase employee satisfaction, ultimately reducing attrition and increasing productivity.

Chicago, Illinois, Us

I've always had a strong passion for voiceover, and have used that to drive my podcasting hobbies. My voice is dynamic, naturally deep and soothing, but versatile to cover a wide array of projects, from animation, to narration, to commercial.—Strong Accents: Standard British (RP), Irish, Cockney, Southern US (various), Russian; good ear for learning new accents/dialectsVersatile range and wide-variety of character voices, from high-falsetto to deep, guttural—3+ years theater training, including multiple years extensive voice training and voiceover training.Over half a decade of experience recording and editing podcasts.Additionally, I've acted as the de facto Voice of Sprout Social, a social media management company, for five years. As a result, my voice has been used for training videos, webinars, and promotional videos.—Equipment: Rode NT1.Access to a sound treated recording studio.Willing to travel to professional recording studio as needed.

Chicago, Il, Us

Hired specifically to establish an L&D department at ActiveCampaign. Grew the team by 200%, and successfully onboarded and managed new team members.Built the Aspiring Leaders program from scratch, with participation in the first cohort from members across our global organization (North America, EMEA, and APAC). Successfully generated buzz, resulting in receiving participant applications from over 10% of the company.Created robust career pathing resources for leaders to enable more effective conversations with their team members around career aspirations.Assisted in a 28% increase in satisfaction with growth opportunities on the T&P team in Q3 2020.Performed cross-department consultations with stakeholders—from C-suite to front-line managers to individual contributors—to develop annual organization-wide learning plans. Created targeted internal comms strategies emphasizing a multi-channel approach to building awareness of programs, policies, procedures.Crafted the strategic vision, execution, and rollout of ActiveLearning, our philosophical and practical approach to a healthy, thriving learning culture. Created and maintained Confluence pages, Google Docs, slide decks and other various written/verbal communications for all facets of learning and talent development.Spearheaded efforts to establish partnerships with Udemy, Modern Health, and Ignite by sr4, connecting team members with a vast library of on-demand professional development resources.

Chicago, Illinois, Us

Led the strategic vision and ongoing development of Grow@Sprout, Sprout Social's learning and development program.Guided the Grow@Sprout Department leads in ideation, planning and execution of department-specific learning opportunities. Provide ongoing consultation to address adult learning challenges unique to those departments.Assisted in the development and rollout of Sprout's feedback framework, an initiative to establish common principles and language around giving and receiving feedback across the organization.Played a key role in revamping much of the new hire onboarding process, including introducing new sessions to help Sprout's newest team members to feel welcomed and more connected to the organization.Built out skill trees and learning paths, providing a simple, yet powerful framework for employees to identify key skills to grow personally and professionally.Identified and curate content for internal presentations and growth opportunities.Provided coaching and support to internal presenters, offering insight into the creation of decks, constructing a narrative structure that flows well, and keeping attendees engaged.Sourced tools, services, and techniques to facilitate learning, inspire curiosity, and put development front of mind for Sprout employees.

Chicago, Illinois, Us

Coached Product Education team members to success by teaching presentation/training skills, delegating vital tasks, and collaborating on larger projects that further the foundation of learning at the company.Acted as the conduit between Product (engineering and Product Marketing) and the Sales/Success/Support teams to bolster knowledge of the platform when new features or updates roll out.Developed new webinars and other educational materials for customers, new hires, and existing employees. Have a hand in education throughout the entire company.Managed benchmarking and measure success of training efforts.Continued to perform existing duties from previous Product Education Manager role.

Chicago, Illinois, Us

Acted as the central knowledge base of Sprout Social. Maintain an expert understanding of the platform to ensure that both customers and team members have a dependable resource to augment their utilization of Sprout Social.Developed meaningful educational content for internal and external consumption with the goal of deepening the connection to Sprout.Facilitated best-in-class on-boarding training for new hires, as well as ongoing education for a team of 180+ individuals, in a fast-paced, constantly changing environment.Presented multiple live webinars each week to hundreds of new and existing customers, and provide additional tailored instructions on the product via Q&A sessions."The Voice of Sprout:"​ Performed as Sprout's in-house voice actor for marketing videos.Wrote blog posts for Sprout Insights, articles for Sprout Social's Help Center, and mobile app release notes. This requires the ability to understand and adopt the appropriate written voice for various audiences.Actively worked with all departments to strengthen professional relationships, gather vital information, and identify training needs across the company.Created rich media content such as recorded webinars, an introductory video to the platform for prospective customers, and instructional how-to videos on specific features of Sprout.Utilized various technologies to incorporate into new educational materials, providing an engaging and digestible self-driven learning environment for customers and colleagues.

Chicago, Illinois, Us

Acted as a personal point of contact for Sprout's existing customer base.Maintained a portfolio of around 300 clients. Provided ongoing education and support based on inbound requests, and proactively reaching out to accounts to ensure they're making full use of Sprout Social. Promoted growth in account values and increased retention.Performed implementation and on-boarding for strategic accounts, as well as acted as the go-to expert for all things Sprout when interacting with new or existing subscribers.

Chicago, Illinois, Us

Maintained expert knowledge of a product that is constantly innovating to provide best-in-class customer service to new customers, and helped them make the most out of their 30-day trials.Managed hundreds of new trials on a monthly basis, and uncovered the best solutions for customers through open-ended discovery calls and frequent follow-ups.Exceeded monthly/quarterly sales quotas. Q1 2014 quota was 139% to goal, with March 2014 at 205% to goal.

Cupertino, California, Us

Mentored and trained team members, both new and experienced. This included creating brand-new training material from scratch to meet the specific needs of our store, as well as facilitating training as created and directed from corporate. Heavy emphasis on public speaking and presentation skills, as well as adopting the proper voice to accurately convey information.Constantly grew knowledge of an ever-changing technology industry to help find the best solutions for customers. Channeled a passion for software and gadgets into useful perspectives that can help proactively address a customer's needs before they know they need them.Acted as the face of the company, cultivating the customer relationship with Apple, and providing incredible experiences to both customers and peers.

Chicago, Il, Us

Review legal papers, including service affidavits. Required consistent and precise attention to detail while completing a high-volume workload.Heavy data entry and administrative duties.Provide clear, concise communication to partners and Special Process Server offices via phone and email.

New York, Us

Deliver excellent customer service and recommendations in a retail sales environment.Organize customer-facing shelf space.Inventory counts, requiring precise attention to detail.Handle shipping and receiving of product.

Grapevine, Texas, Us

Recommend video games based on information received from customer.Organize customer-facing shelf space.Maintain expert knowledge of gaming industry.

B.A., Fiction Writing Major With Theater Minor

Video Game Art & Design/Visual Communications