Glenn Keeping

Glenn Keeping Email and Phone Number

Personal Life Coach, problem resolution planning, career guidance, like to teach different perspectives, keeping negative energy at a distance, ADHD and much more. My services are tailored to meet individual needs. @ Freelance
Glenn Keeping's Location
Greater Montreal Metropolitan Area, Canada
Glenn Keeping's Contact Details

Glenn Keeping work email

Glenn Keeping personal email

About Glenn Keeping

CAREER PROFILEEmployed as Service Delivery manager to advise project manager of resources available for project and engagment. Handle client escalation and provide feedback to project manager and operations manager. Hiring and training of in house tech supervisors. Account management for Dell, Staples, Group Access, Haier Television amongst several others. Supervise approximately 30-45 tech’s while in the field daily. Previous employed under subcontract with UPS-SCS (United Parcel Service). Rolls include call center supervision, along with incident management to business as usual status. Primary focus critical incidents with immediate contact made to support group I.E, Network Management, Server Management, Software Management. Setting up and monitoring bridge conferences and supervise to resolution. Alert UPS staff of outage and change IVR to inform staff. Most recent to this title, Branch Information Specialist with 5 years experience during the merger of TD Bank and Canada Trust in operations call center setting.Specialties: People management. Mentoring. Leading. A+ Client Services

Glenn Keeping's Current Company Details
Freelance

Freelance

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Personal Life Coach, problem resolution planning, career guidance, like to teach different perspectives, keeping negative energy at a distance, ADHD and much more. My services are tailored to meet individual needs.
Glenn Keeping Work Experience Details
  • Freelance
    Life Coach
    Freelance Feb 2017 - Present
    Montreal, Quebec, Canada
    I'm so sorry folks however due to the amount of detail involved in my service I am better equipped for English only. There can be no mistakes in misunderstanding or communications. I do apologize and sincerely hope that no offence is taken.
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  • Freelance
    Life Coach
    Freelance Feb 2018 - Jun 2020
    Montreal, Quebec, Canada
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  • Frelance
    Life Coach
    Frelance Feb 2017 - Present
    Montreal, Quebec, Canada
  • Frelancer
    Life Coach
    Frelancer Feb 2017 - Present
    Montreal, Quebec, Canada
  • Canada Post / Postes Canada
    Postal Clerk
    Canada Post / Postes Canada Nov 2013 - Present
    Halifax, Nova Scotia
    Parcel handling sorting, labeling, very physical.
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  • Capgemini
    Policy Administrator High Value Client Base
    Capgemini Mar 2016 - Feb 2018
    Dartmouth, Nova Scotia Canada
    High net worth department performing administration for policies with high volume amounts. Critically precise action when performing any administration due to dollar amounts.
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  • People To Go
    National Tech Supervisor
    People To Go Dec 2010 - Mar 2012
    Bouchervlle, Qc
    Engage Technicians at various levels in field project deployement. Supervise and administer high volume accounts engaging several technicians nationally while in the field. Follow up with project executives, project administrators and customers.
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  • Tata Offshore Consultancy
    Incident Manager
    Tata Offshore Consultancy Mar 2007 - Dec 2010
    Montreal, Qc
    Handle entire critical incident process and follow up until resolution. Contact site and supportgroup for updates, ensure continuous action by support. Ensure proper ticket documentation, train new hires and manage call center in absence of management. Follow incidents on escalation board to ensure adherence to resolution and minimal loss. Act as resource to agent. Watch call ques and initiate production down procedure accordingly. Ensure strict adherence to SLA guidelines for all minor and major incidents. Tata Consultation Services direct customer contact during solicitation for new business. Provide assistance to employees within UPS for over 675 software applications and network troubleshooting. Dispatch technicians, and act as a liaison between support groups and employees. Create tickets and assign severity issues accordingly. Monitor issues to ensure resolution within established S.L.A. guidelines. Provide detailed information to production down team for severity issues of a serious nature or that represent substantial loss to business.
  • Td Canada Trust
    Branch Information Specialist Credit
    Td Canada Trust Jan 2001 - Dec 2006
    Porvide ongoing support to branch staff at all levels specializing in consumer credit. (Call center)
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  • Td Canada Trust
    Branch Information Credit Specialist
    Td Canada Trust Jan 2001 - Dec 2006
    Provide support on all levels to branch staff regarding policy, procedure and mainframe applications, specializing in personal consumer credit, mortgages, visa.
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  • Td Canada Trust
    Branch Information Specialist
    Td Canada Trust Jan 2001 - Dec 2006
    Provide assistance to branches with or without client presence in an inbound call center. Act as resource for colleagues requiring assistance, and supervise team in the absence of manager or team leader. Provide information and re-direct clients to various departments of the bank specialized in their issues. Escalate un-resolvable issues to product analyst. Consult resource department for highly technical issues.Provided WOW experience to employees requiring assistance resulting in above average call coaching scores.Tracked calls on Lotus Notes which provided experience with the software as well as kept product area abreast of problem areas with specific products.Requested Manual Reference Guide updates which provided greater quality of resource materials for colleagues and branch staff.Recently awarded top performer for both monthly and quarterly challenges
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  • Td Canada Trust
    Branch Information Specialist
    Td Canada Trust Jan 1992 - Jan 2002
    Provide assistance to branches with or without client presence in an inbound call center. Act as resource for colleagues requiring assistance, and supervise team in the absence of manager or team leader. Provide information and re-direct clients to various departments of the bank specialized in their issues. Escalate un-resolvable issues to product analyst. Consult resource department for undocumented issues. Provided WOW experience to employees requiring assistance resulting in above average call coaching scores.Tracked calls on Lotus Notes which provided experience with the software as well as kept product area abreast of problem areas with specific products.Requested Manual Reference Guide updates which provided greater quality of resource materials for colleagues and branch staff.Recently awarded top performer for both monthly and quarterly challenges Various occupations outside of
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  • Royal Bank
    Assistant Manager Personal Banking
    Royal Bank Jan 1992 - Jan 2002
    Provide assistance to branches with or without client presence in an inbound call center. Act as resource for colleagues requiring assistance, and supervise team in the absence of manager or team leader. Provide information and re-direct clients to various departments of the bank specialized in their issues. Escalate un-resolvable issues to product analyst. Consult resource department for undocumented issues. Provided WOW experience to employees requiring assistance resulting in above average call coaching scores.Tracked calls on Lotus Notes which provided experience with the software as well as kept product area abreast of problem areas with specific products.Requested Manual Reference Guide updates which provided greater quality of resource materials for colleagues and branch staff.Recently awarded top performer for both monthly and quarterly challenges Various occupations outside of
  • Royal Bank Financial Group
    Assistant Manager Personal Banking
    Royal Bank Financial Group Jan 1982 - Jan 1992
    Supervise high volume credit department. Complete employee annual reviews. Complete projections for branch volume increases. Manage collections and hard core collections. Complete mortgage accounting functions. Handle non-negotiable securities for personal and small business. Handle small business banking credit requests. Approve credit for employees exceeding their assigned approval limit. Process and approve loans, mortgage, and visa applications. Grant Canada Student Loans. Handle investment requests. Product presentations to area managers. Analyze business progress. Train newly hired employees.
  • Royal Bank Financial Group
    Assistant Manager Personal Banking
    Royal Bank Financial Group Jan 1982 - Jan 1992
    Supervise high volume credit department. Complete employee annual reviews. Complete projections for branch volume increases. Manage collections and hard core collections. Complete mortgage accounting functions. Handle non-negotiable securities for personal and small business. Handle small business banking credit requests. Approve credit for employees exceeding their assigned approval limit. Process and approve loans, mortgage, and visa applications. Grant Canada Student Loans. Handle investment requests. Product presentations to area managers. Analyze business progress. Train newly hired employees.
  • Royal Bank Financial Group
    Assistant Manager Personal Banking
    Royal Bank Financial Group Jan 1982 - Jan 1992
    Supervise high volume credit department. Complete employee annual reviews. Complete projections for branch volume increases. Manage collections and hard core collections. Complete mortgage accounting functions. Handle non-negotiable securities for personal and small business. Handle small business banking credit requests. Approve credit for employees exceeding their assigned approval limit. Process and approve loans, mortgage, and visa applications. Grant Canada Student Loans. Handle investment requests. Product presentations to area managers. Analyze business progress. Train newly hired employees.

Glenn Keeping Skills

Banking Customer Relations Credit Call Center Incident Management Customer Service Problem Solving Analysis Team Leadership Administration Customer Satisfaction Troubleshooting Coaching Team Building Documentation Account Management Retail Process Improvement Negotiation Microsoft Office System Administration Software Documentation Call Centers Leadership Service Delivery It Service Management Management

Glenn Keeping Education Details

Frequently Asked Questions about Glenn Keeping

What company does Glenn Keeping work for?

Glenn Keeping works for Freelance

What is Glenn Keeping's role at the current company?

Glenn Keeping's current role is Personal Life Coach, problem resolution planning, career guidance, like to teach different perspectives, keeping negative energy at a distance, ADHD and much more. My services are tailored to meet individual needs..

What is Glenn Keeping's email address?

Glenn Keeping's email address is gl****@****ail.com

What schools did Glenn Keeping attend?

Glenn Keeping attended Glenn Keeping, Concordia University, Concordia University, Concordia University, St. Patrick's High School, St. Patrick's High School, St. Patrick's High School.

What skills is Glenn Keeping known for?

Glenn Keeping has skills like Banking, Customer Relations, Credit, Call Center, Incident Management, Customer Service, Problem Solving, Analysis, Team Leadership, Administration, Customer Satisfaction, Troubleshooting.

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