Assistant Manager
CurrentAs the Assistant Store Manager, I continue my tasks as a Lead with the implementation of having the ability to complete opening and closing procedures for the whole store. I handle preparations for each shift and is responsible for cash counts. I assist in planning and implementing strategies to attract and retain customers. I contribute in management meetings where I offer suggestions for employee development, employee schedules, sales opportunities, promotions and overall improvements. I assist with maintaining visual standards that include merchandise presentation, promotions, signage, lighting and general maintenance. I also handle customer complaints and first level escalations to ensure overall satisfaction. I educate and coach employees on product knowledge, loss prevention procedures and how to handle different types of customers in a variety of situations. As I conduct Administration work, I interact and build relationships with vendors and serve as a point of contact when planning and scheduling staff training and promotional events held at the store. I also assist upper management with hiring, training and development with new and current employees. As an ASM, I ensure that employees adhere to the company's policies and act as the store manager when upper management is not present.