Race (Marathon) photographer.

lead application support engineer utilizing the ADAM application API to drive multi-billion dollar companies in their day to day advertising efforts.

Managed a team of highly-skilled field trainers in the installation and support of the Google Radio Automation system (GRA).Hired and trained Google employees, resulting in acquiring additional customer support reps; reducing response time by 15%.Wrote customer use cases for engineering to develop future versions of GRA software.Trained customers on site as well as in a classroom environment on the proper use and installation of the GRA system.Documented case studies for… Show more Managed a team of highly-skilled field trainers in the installation and support of the Google Radio Automation system (GRA).Hired and trained Google employees, resulting in acquiring additional customer support reps; reducing response time by 15%.Wrote customer use cases for engineering to develop future versions of GRA software.Trained customers on site as well as in a classroom environment on the proper use and installation of the GRA system.Documented case studies for inclusion in manuals and customer facing web sites.Supplied QA with testing data to diagnose software issues, resulting in the highest quality software ever delivered by the division.Identified departmental objectives and facilitated implementation such as designing images of software be pre-loaded on systems prior to shipment.Managed cohort of field technicians, provided quarterly feedback, ratings and bonus recommendations. Provided oversight of international software roll-outs; uploaded executables to Perforce Depot and customer facing download web sites. Maintained, tracked, and reported accurate data using Salesforce such as monthly installation metrics and expenses related to system installations.Produced, scripted, and voiced customer-facing training videos for GRA, reducing phone support calls by 10%. Show less

Recruited highly qualified radio engineers to expand growing company and provide the best possible support.Designed and developed custom software to meet customer installation issues such as audio conversion and backup.Wrote custom Customer Relation Management (CRM) application for support, tailored to increasing customer satisfaction and reducing call durations.Developed best-selling “TLC” audio conversion software application, resulting in annual sales of more than… Show more Recruited highly qualified radio engineers to expand growing company and provide the best possible support.Designed and developed custom software to meet customer installation issues such as audio conversion and backup.Wrote custom Customer Relation Management (CRM) application for support, tailored to increasing customer satisfaction and reducing call durations.Developed best-selling “TLC” audio conversion software application, resulting in annual sales of more than $500k.Maintained in-house PBX, Novell and Windows networks, increasing companies return on investment (ROI).Conducted on-site installation and training of the Scott Studios automation system.Created and maintained internal intranet and served as initial web master for www.scottstudios.com, saving an estimated $10k annually.Uncovered bugs and design flaws in first and second generation voice tracking software. Worked with programmers directly to correct and deploy. Show less

Installed, repaired and purchased studio equipment such as microphones, mixing consoles, and transmitters.Planned and balanced capital budgets. Projected expenses such as studio builds, vehicle repair and major HVAC issues.Designed and built three new air studios in Dallas and Addison.Monitored FCC compliance and maintained FCC public file.Engineered live remote broadcasts including venues such as concert halls and hot air balloons.Performed weekly maintenance of transmitter… Show more Installed, repaired and purchased studio equipment such as microphones, mixing consoles, and transmitters.Planned and balanced capital budgets. Projected expenses such as studio builds, vehicle repair and major HVAC issues.Designed and built three new air studios in Dallas and Addison.Monitored FCC compliance and maintained FCC public file.Engineered live remote broadcasts including venues such as concert halls and hot air balloons.Performed weekly maintenance of transmitter sites in Cedar Hill and Coppell.Maintained all computers and networking infrastructure.Attended monthly meeting of the local Society of Broadcast Engineers. Show less